Why SIGNL4
Telekom’s IoT Service Button sends information to the Telekom Cloud of Things when it is pressed. There, the status is displayed in the form of an alarm, but it is only when embedded in business processes that this device unfolds its full potential. The addition of SIGNL4 makes it possible to quickly alert service or security teams. The ability of SIGNL4 to alert multiple people on duty and obtain acknowledgement means that even classic service call scenarios, where one person acknowledges and takes over the job, can be implemented in minutes.
How it Works
SIGNL4 accurately notifies the appropriate teams on their mobile devices when Telekom buttons are pressed.
Integration Capabilities
Scenarios
Push of Telekom IoT service button in the event of faults or service requests. Connection incl. feedback channel via SIGNL4 2-way connector app.
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
The integration is done via the REST API of the Cloud of Things, i.e. the corresponding connector app of SIGNL4 connects to this API and continuously retrieves new button press alarms from there.
In order for API access to work, it is mandatory that basic authentication is enabled for the API in the Cloud of Things. Furthermore, a user account for SIGNL4 must be created in the Cloud of Things (see below).
The integration is a two-way integration, i.e. button alarms are updated in the Cloud of Things when acknowledged or closed in SIGNL4. These actions also set the status from the button alarm in the Cloud of Things to CONFIRMED or RESOLVED. Conversely, the signl in SIGNL4 is also closed when the button alarm in the Cloud of Things cockpit is cancelled, e.g. by a central operator.
Create SIGNL4 user role
SIGNL4 access to the Cloud of Things instance is done under a user context. This SIGNL4 user must be created in the Cloud of Things and given a special role that only grants the permissions in the Cloud of Things that SIGNL4 actually needs. So the first thing to do is to create the user role as described below:
Done! This role now gives SIGNL4 the ability to read alarms, get events via long-polling, query button card data, etc. However, since you have in no way assigned rights to predefined applications, this user will never be able to log into the Cloud of Things web portal, for example – an ideal integration user, in other words!
Create user account for SIGNL4
The next step is to create a separate user account for SIGNL4 in the Cloud of Things. This is done as follows:
Done! You will need this user account in the next step when you set up the connector app in SIGNL4.
Create the connector app in SIGNL4
Next, add the Telekom Cloud of Things connector app to your SIGNL4 team. It will then continuously retrieve new button alerts from the Cloud of Things environment.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.