Mobile alerting with tracking & escalation for Super Monitoring
Why SIGNL4
Super Monitoring is an agent less monitoring site that checks server and application availability. Super Monitoring will send out emails and SMS alerts but where SIGNL4 comes in is the ease of managing an on-call team with instant collaboration and ownership of those alerts. Persistent notifications and tier escalation within SIGNL4 ensure that critical alarms are not missed.
How it Works
The SIGNL4 team email address intercepts notifications and alerts on call team members to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards Super Monitoring emails to SIGNL4 for mobile alerting
- Staff can acknowledge and take ownership for critical incidents that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Website Monitoring
- Server Up-time Monitoring
- Application Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using Super Monitoring to monitor the up time of critical servers and applications. We are forwarding SMTP notifications to the SIGNL4 team email address to receive the alerts.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
A Super Monitoring (https://www.supermonitoring.com) account
First create a contact with the SIGNL4 team email address.
Next, lets create a monitor. For this example, we will use an Azure VM that is turned off.
Click on Your Checks navigation item. Then Click New Check. Populate the URL and frequency of checks as well as alerting.
Under the recipients section, choose the SIGNL4 Team you created earlier and choose Send Email Alerts.
The dashboard will show when the website is unreachable. It then forwards an email to the SIGNL4 team in which the mobile app segregates data into an easily readable format.
Incoming alarms will look like this in SIGNL4.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.