Mobile alerting with tracking & escalation for Widgelix
Why SIGNL4
GreenMesh Widgelix is a cloud-based IoT platform that helps you to manage and control devices. Collect, analyze and visualize data from various devices, systems or protocols.
Mobile workers are not able to sit in front of a dashboard and actively monitor problems. SIGNL4 enables Widglelix to notify the mobile teams in the field or on call in real-time. This speeds up their response significantly and frees resources in the operations.
How it Works
SIGNL4 alerts teams and on-call teams on their mobile devices when disruptions are detected by Widgelix.
- IT staff is alerted via mobile push, text and call
- Staff can acknowledge and take ownership for critical events that occur
- Alerts are escalated in case of no response
- Communicate within an alert to address a particular problem
- On-call scheduling to alert the right people at the right time
- SIGNL4 is available as native integration in Widgelix
Scenarios
- Industrial IoT
- Industry 4.0
- IoT Service Alerting
- IoT Device Management
- IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
Benefits
- Significantly shorter response times
- Ensures attention for critical alerts and minimizes false alerts
- Clear responsibilities and transparent ownership of incidents
- Collaboration with team members when assistance is needed
Incidents detected in Widgelix are transmitted to SIGNL4.
Event categorization, routing and automated delivery.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty.
HOW TO INTEGRATE
SIGNL4 is natively integrated in Widgelix. You can configure it in the Rule Engine.
In the Widgelix portal go to the Rule Engine. Here you specify the rule’s conditions and choose SIGNL4 under “Send to”.
Unter “Webhook” enter your SIGNL4 webhook URL including team secet.
https://connect.signl4.com/webhook/{team-secret}
Here, {team-secret} is your SIGNL4 team secret.
Specify a “Title” and a “Message” and that’s it. Now your SIGNL4 team gets notified when the rule applies.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.