Mobile alerting with tracking & escalation for WhatsUp Gold
Why SIGNL4
WhatsUpGold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises. Detailed dashboards report warnings and alarms across your entire network. SIGNL4 is a great compliment to this monitoring tool by adding an automated communication layer which notifies users, teams and stakeholders of critical incidents. Persistent notifications and tier escalation within SIGNL4 ensures that critical alarms are not missed. Issues are taken beyond the dashboard and inbox and delivered vis Push, SMS, and Voice.
How it Works
The SIGNL4 team receives alarm data via email and then alerts on-call duty members of the issues in real time using push, sms and voice.
Integration Capabilities
- Forwards alarms via SMTP to SIGNL4 for mobile alerting
- Staff can acknowledge and take ownership for critical incidents that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Network Performance Monitoring
- Application Monitoring
- Cloud Monitoring
- And more
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In this example we will use WhatsUpGold to send an email to the SIGNL4 team alerting them of a device that is down.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
A WhatsUpGold (https://www.whatsupgold.com/) account
First, let’s set an action policy to an Active Monitor. From Settings > Actions & Alerts > Actions and Policies.
Under Action Library, click on the + to expand the list of choices and select Email Action.
On the configuration tab input the name and all necessary information to connect to your SMTP server and your SIGNL4 email address.
The email action that we just set needs to be applied to a policy. Under Action Policies click on the + to create a new one.
Add the action we just created to the policy.
Now we need to assign the policy to a device. From My Network, choose a device you want to monitor and right click and select Device Properties.
Select Actions and assign the Action we created earlier.
The next time that this device goes down we will then receive an emailed notification. SIGNL4 will receive this and alert on-call duty members, persistently notifying them that the alert has been raised and if no action is taken, the alert will then be escalated to a manager.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.