Mobile alerting with tracking & escalation for Uptime
Why SIGNL4
Get website downtime alerts by SMS, phone call or email if your website is down. Uptime.com checks your website availability at one-minute intervals from 30 different locations across 6 continents. Uptime can send out email and SMS alerts but where SIGNL4 comes in is the ease of managing an on-call team with instant collaboration and ownership of those alerts.
How it Works
The SIGNL4 team email address intercepts notifications and alerts on call team members. A SIGNL4 webhook can also establish a connection with Uptime to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards Uptime alerts to SIGNL4 for mobile alerting
- Uses JSON payload via Webhook
- Uses SMTP email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical incidents that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Website Monitoring
- Server Up-time Monitoring
- Application Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using Uptime to monitor the up-time of critical servers. We are forwarding SMTP notifications to the SIGNL4 team email address to receive the alerts.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
An Uptime (https://uptime.com) account
First create a contact with the SIGNL4 team email address.
Next, lets create a monitor. For this example, we will use an Azure VM that is turned off.
Populate the Check interval time and URL under the Basic Tab.
Next populate the SIGNL4 team in the escalation tab.
The dashboard will show when the website is unreachable. It then forwards an email to the SIGNL4 team in which the mobile app segregates data into an easily readable format.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.