Mobile alerting with tracking & escalation for ManageEngine OpManager
Why SIGNL4
ManageEngine OpManager is an end-to-end network management software for heterogeneous, multi-vendor enterprise IT networks. It offers a unified approach to scale and manage distributed IT infrastructure, advanced fault and performance management functionality across critical IT resources viz. network devices, WAN or VoIP links, servers, virtual servers (VMware and Hyper-V), Domain controllers, MS Exchange, MS SQL and other IT infrastructure components.
How it Works
SIGNL4 team email establishes connection with Op Manager to enable mobile notification and alerting capabilities for operations teams.
Integration Capabilities
- Forwards Op Manager alerts to SIGNL4 for mobile alerting
- Uses SMTP to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a particular problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Network Monitoring
- Data Analytics
- Database Monitoring
- IT Infrastructure Analysis
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
First you need to have a Mail Server Settings for your organization in place under the Basic Settings.
Then you can create an email profile.
Monitoring – Settings > Notifications > Add Profile
Enter a TO and FROM email, Click Next.
Select Criteria Next
Select Category Next
Set Schedule Next
Test Action > Save
This provides you with an email notification template where you can then associate alarms to go to. To do this access the details of an alarm that have been raised and then click on Configure Notifications.
Walk through the wizard to select the criteria and threshold, etc. The next time this alarm is raised it will be sent to your SIGNL4 team email address and all on call users will be notified.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.