Mobile App | Push, SMS text, voice calls | Duty Scheduling and more
Adds real-time alert notifications by push, text and voice calls incl. escalations and status updates
Integrated on-call duty and shift scheduling allows for automated routing of ticket alerts to the right people at the right time
User-friendly mobile app for Android and iPhone provides incident and ticket management on-the-go
Integrates with a few mouse-clicks into Jira. 2-way integration provides for mobile alert acknowledgement, closure and annotations
Mobile alerting with tracking & escalation for Jira Software
Jira Software is an issue tracking product developed by Atlassian. SIGNL4 offers a two-way connector app for Jira. When a new ticket is created in Jira, an alert is automatically sent to the corresponding SIGNL4 mobile team. If the alert is acknowledged, annotated or closed in the SIGNL4 app, these changes are also reflected in the Jira ticket. An update of the Jira ticket can also close an alarm in SIGNL4.
How it Works
In the SIGNL4 web portal you can create and configure your Jira Connector App. It then connects to your Jira instance to exchange the relevant information.
Benefits and Value-Add
Enables an instant response to critical alerts anywhere, anytime
Reliable and persistent alerting via mobile push, text and voice calls
Targeted mobile notifications with response tracking and automated escalations
Communicate within an alert to address a particular problem
Alerts are escalated in case of no response
Real-time cross-team transparency on alert status and ownership on mobile devices
Mobile app for Android and iPhone to conveniently manage tickets from anywhere
On-call scheduling to alert the right people at the right time
Easy to configure Jira connector app in SIGNL4
Full built-in 2-way connector for Jira
Agentless, no-code integration
Tickets and Incidents in Jira are retrieved via the SIGNL4 connector app incl. back channel for updating tickets
Event categorization, routing and automated delivery based on availability, duty schedules, etc.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
Ready for a free 30-days trial?
Integration with Jira
The Jira Service Management connector app makes 2-way integration with Jira Service Management a child’s play and responding to service desk tickets can be done conveniently via the SIGNL4 mobile app.
Forwarding tickets of your choice to SIGNL4
Status synchronization between both systems
Agent assignment when Signl is acknowledged and or closed
Issue notes on status changes in SIGNL4
User friendly display of linked items
How does it work?
The connector communicates with the Jira Service Management API to read ticket details or to update them. According permissions must be enabled in the role that gets assigned to the user account that you create for SIGNL4 in Jira.
In SIGNL4 you create a new connector integration “Jira Service Management”. Here you configure the connector and enter your data. You will find a description as a tooltip directly on the configuration page. The following data is particularly important.
Instance URL: The URL of your Jira instance, for example: https://signl4.atlassian.net/
Email address: Your email address for your Jira account.
API token: An API token for the Jira account. More information about this can be found here.
After saving, current (last hour) tickets are retrieved from Jira and an alert is sent to the appropriate SIGNL4 team.
Tips & Tricks
SIGNL4 can further increase the visibility of alerts through its Signals and Services categories. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. You can also augment ticket alerts with maps or change the subject or message to a more comprehensible content.
Alert categories in SIGNL4 also allow to group ticket alerts and even to route those ticket notifications to your staff based on skills or other criteria. Screenshots show how to override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.