Mobile alerting with tracking & escalation for Datacake
Datacake is a multi-purpose, low-code IoT platform that requires no programming skills and minimal time to create custom IoT applications that can be brought into a white label IoT solution easily.
Mobile workers are not able to sit in front of a dashboard and actively monitor problems. SIGNL4 enables Datacake to notify the mobile teams in the field or on call in real-time. This speeds up their response significantly and frees resources in the operations.
How it Works
SIGNL4 alerts teams and on-call teams on their mobile devices when disruptions are detected by Datacake.
IT staff is alerted via mobile push, text and call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
On-call scheduling to alert the right people at the right time
Inbound webhook or email establishes connection from Datacake to SIGNL4
IoT Service Alerting
IoT Device Management
IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
Significantly shorter response times
Ensures attention for critical alerts and minimizes false alerts
Clear responsibilities and transparent ownership of incidents
Collaboration with team members when assistance is needed
Incidents detected in Datacake are transmitted to SIGNL4.
Event categorization, routing and automated delivery.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty.
HOW TO INTEGRATE
For integrating SIGNL4 with Datacake you can create a new rule that sends an HTTP request on certain sensor conditions.
In the Datacake portal under Rules you create a new rule. In your rule you specify the sensor conditions (if) as well as the webhook for the data to be sent to SIGNL4 (then).
In the webhook part you enter your SIGNL4 webhook URL including your SIGNL4 team secret.
The payload is your alert data in JSON format. You can insert placeholders for sensor values here as well.
Once the rule is created you will receive alerts in your SIGNL4 app whenever the sensor condition applies.
It is also possible to close existing alerts in SIGN4 if a sensor state it OK or back to normal again. You might want to create one rule for creating the alert in SIGNL4, e.g. if the temperature is too high, and a second rule to close the alert again, e.g. if the temperature is back to normal again.
For the alert trigger rule add the following JSON parameters:
The parameter “X-S4-ExternalID” must have the same value for alert creation and resolution, e.g. the sensor name.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
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The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.