Mobile alerting with tracking & escalation for Icinga2
When critical systems fail, SIGNL4 is the fastest way to alert your staff, engineers, IT admins on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.
Icinga2 is a monitoring tool that monitors availability and performance. It gives you simple access to relevant data. SIGNL4 enables Icinga2 to notify mobile teams in the field or on call in real-time. This speeds up their response significantly and frees resources in the operations.
Pairing Icinga2 with SIGNL4 can enhance your daily operations with an extension to your team wherever it is. The integration does not only allow you to know when a critical issue has occurred but also when it was resolved no matter where you are.
How it Works
Icinga2 compatibility allows you to distribute operational alerts to a mobile SIGNL4 team by using a ready-made plugin. Persistent notifications and acknowledgement requirements ensure that issues will be handled before it is too late.
IT staff is alerted via mobile push, SMS text and voice call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Inbound webhook or email establishes connection from Icinga2 to SIGNL4
On-call scheduling to alert the right people at the right time
IT Infrastructure Analysis
Incidents in Icinga2. Connecting via secure webhook
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
We provide a ready-made alerting integration for Icinga2. The integration allows you to send alerts directly and automatically to your SIGNL4 team for issues detected by Icinga2.
This file contains the alarm logic and creates the user “signl4”. In this user you still have to enter your SIGNL4 team secret in the field “pager”. This is the last part of your webhook URL or the first part of your SIGNL4 email address. To do this, you have to adjust the following line accordingly.
pager = "team-secret"
3. Activate SIGNL4 Alerting
The file “templates.conf” in the directory “/etc/icinga2/conf.d/” contains entries “template Host” for “generic-host” and “generic-service”. Here you need to add the following line:
Now you can restart the Icinga2 service in order to apply the changes.
service icinga2 restart
5. Test it
That is it and now you can test the alert. In the simplest case you can do this manually. To do this go to your Icinga2 dashboard and there for example go to a service. On the left side under Notifications you can now send a notification. Please activate the option “Forced”. You should now receive an alert in your SIGNL4 app.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.