Adds real-time service ticket notifications by push, text and voice calls incl. escalations and status updates
Adds on-call and shift scheduling for automating routing of ticket notifications to the right people at the right time
Offers user-friendly mobile app for Android and iPhone enhancing your Service Ticket Delivery and anywhere Ticket Management
Adds full 2-way integration without any code in no time
Whether you are an MSP or an IT professional, everything is about speed of response and fulfilling your customers SLAs. The communication of any service ticket, is as important as detecting it. Your technicians or engineers need to immediately know that there is a new issue and they need to be able to action upon it. When serving customers on a 24/7 basis, SIGNL4 gives you peace of mind while not in front of your computer or while on-call after hours. Service tickets make it to the right people in time and accountability and visibility across different teams and stakeholders increases significantly.
How it Works
SIGNL4 pulls detailed ticket information from Kaseya BMS, providing a smooth and seamless integration experience by offering a built-in 2-way connector. Based on the information retrieved, we trigger automated workflows linking such information to the responsible engineers or technicians, enabling them to interact and respond, feeding status updates, assignments and work notes back into Kaseya BMS.
Benefits and Value-Add
Tickets and Incidents are pulled from Kaseya BMS and updated with delivery results
Event categorization, routing and automated delivery based on integrated duty schedules, skills, responsibilities
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.