Reliable Notifications, Ticket Alerts and Oncall Management for Kaseya BMS

The complete notification, mobile alerting and oncall solution for Kaseya BMS

SIGNL4 & Kaseya BMS

Overview

Whether you are an MSP or an IT professional, everything is about speed of response and fulfilling your customers SLAs. The communication of any service ticket, is as important as detecting it. Your technicians or engineers need to immediately know that there is a new issue and they need to be able to action upon it. When serving customers on a 24/7 basis, SIGNL4 gives you peace of mind while not in front of your computer or while on-call after hours. Service tickets make it to the right people in time and accountability and visibility across different teams and stakeholders increases significantly.

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Mobile Alerting and Anywhere Incident Management

Why SIGNL4?

Value-add and Benefits

SIGNL4 is relevant if you are operating a 24/7 mission-critical systems and need instant, anywhere alert notifications about IT incidents, alerts and tickets. SIGNL4 adds to Kaseya BMS:

Enables an instant response to critical service tickets anywhere, anytime
Reliable and persistent alerting via mobile push, text and voice calls
Push alerts with mute override and custom push sounds
Targeted mobile notifications with response tracking and automated escalations
On-call scheduling and on-call management
Automates communication workflows linking tickets to responsible people
Real-time cross-team transparency on ticket status and ownership on mobile devices
Mobile app for Android and iPhone to conveniently manage tickets from anywhere

SIGNL4 pulls detailed ticket information from Kaseya BMS, providing a smooth and seamless integration experience by offering a built-in 2-way connector. Based on the information retrieved, we trigger automated workflows linking such information to the responsible engineers or technicians, enabling them to interact and respond, feeding status updates, assignments and work notes back into Kaseya BMS.

Mobile App, Alerts & Notifications

Mobile Alerting App

The SIGNL4 mobile app is a premier and beautiful tool for alert management, reliable notifications and remote alert management. It provides a single pane of glass for all Kaseya BMS tickets and alerts, helping you to navigate the alert maze. It also provides you with a convenient way of oncall duty management and facilitates a unique level of cooperation within your team.

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Oncall Management

Oncall Scheduling

SIGNL4 complements Kaseya BMS with a complete solution for scheduling and managing oncall duties. This ensures a delivery of critical to staff on duty and eases the operation of oncall teams. SIGNL4 oncall scheduling can be done in any web browser, supports multiple teams, self-service and stand-ins.

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