Mobile alerting with tracking & escalation for IXON Cloud
IXON is an all-in-one solution for seamless integration between cloud, edge connectivity and machine. The no-code IIoT platform offers remote access (VPN), cloud data logging, data visualization and more. Accessing machine data becomes quick and easy. Pairing this powerful IoT platform with SIGNL4 can enhance your daily operations with an extension to your team on the shop floor or in the field.
How it Works
All it takes to pair IXON and SIGNL4 is a webhook in your IXON Cloud platform that is triggered each time a relevant message appears. This will send the respective data to SIGNL4 and thus to alert the responsible team.
Service engineers alerted via mobile push, text and voice
Integration with SIGNL4 via webhook or email (SMTP)
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Tracking and visibility of problem solutions
Integrated on-call duty planning
Alert on critical IoT device states
Two-way integration to interact or set the device state
IoT Service Alerting
IoT Device Management
IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
How To Integrate
Integrating SIGNL4 with IXON Cloud
In our example we use the IXagent, the software agent for IXON Cloud, to simulate temperature data. When the temperature is too high we send an alert to our SIGNL4 team. You can use an IXrouter, IXON’s edge gateway as well.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
Once you have connected your device it will appear in your IXON Cloud platform.
2. Configure the Webhook
In the IXON Cloud platform under Messages -> Settings -> Webhooks add a new webhook. You just need to configure your SIGNL4 webhook URL including your team secret here.
3. Add the Data Source
In order to add the data source you can go to your device, then to the Services tab and add a new service. Enter a name and IP address (can be random but you will need the IP address later). Add a data source with protocol LoggerAPI and a password (you will need the password later).
Please note that this step might differ depending on the agent.
4. Configure Cloud Notify
Now you need to configure Cloud Notify. Therefore, go to your device and then to Apps -> Cloud Notify and add a new alarm. Here you can specify the conditions. You can even specify instruction on how to resolve the issue.
5. Test It
This is it. You can now test your IoT scenario by simulating the temperature change. You will then receive an alert in your SIGNL4 app.
The simulation might differ depending on the agent you use. In our example we use the following console commands to connect to the device and then to set the temperature values.
HELO Windows 10 Pro/18362 HP/HP EliteBook 840 G5 IXagent for Windows/1.0.4 (libixagent/0.8.0; OpenSSL/1.1.1b; OpenVPN/2.4.6 [OCC] [OpenSSL/1.1.0h via –version]; stunnel/5.49; libixlogger/0.4.0)
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.