Mobile alerting with tracking & escalation for Cumulocity from Software AG
Why SIGNL4
Mobile workers are not able to sit in front of a Cumulocity IoT dashboard and monitor problems. SIGNL4 works with the Cumulocity IoT Platform to notify people on the ground who are actually responsible for fixing issues that occur during operating hours.
How it Works
Use the SIGNL4 Email API to create an Email “Smart Rule” to send custom mobile alerts to your team as alarms go off within Cumulocity.
Integration Capabilities
- Autonomously dispatch alarms to your SIGNL4 team via mobile push, text and voice
- SIGNL4 users can acknowledge and take ownership of alarms
- Duty check-in and out assures alerts are received at the right time
- Alerts are escalated in case of no response
- Communicate within an alert to address a particular problem
- Customize alarms to include parameters about events
- Integrate simply with an email API
- On-call scheduling to alert the right people at the right time
Scenarios
- Industrial IoT
- Industry 4.0
- IoT Service Alerting
- IoT Device Management
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
See our blog post on how to enable SIGNL4 push notifications from Cumulocity.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.