Mobile alerting with tracking & escalation for Cumulocity from Software AG
Mobile workers are not able to sit in front of a Cumulocity IoT dashboard and monitor problems. SIGNL4 works with the Cumulocity IoT Platform to notify people on the ground who are actually responsible for fixing issues that occur during operating hours.
How it Works
Use the SIGNL4 Email API to create an Email “Smart Rule” to send custom mobile alerts to your team as alarms go off within Cumulocity.
Autonomously dispatch alarms to your SIGNL4 team via mobile push, text and voice
SIGNL4 users can acknowledge and take ownership of alarms
Duty check-in and out assures alerts are received at the right time
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Customize alarms to include parameters about events
Integrate simply with an email API
On-call scheduling to alert the right people at the right time
IoT Service Alerting
IoT Device Management
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE See our blog post on how to enable SIGNL4 push notifications from Cumulocity.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.