Respond up to 10x faster to unexpected critical IT incidents
Knowing about IT incidents as fast as possible is key in IT Operations & Service Management (ITOM & ITSM) to ensure IT uptime. Critical incidents or IT problems are often communicated poorly:
Either by email only with no sense of ownership or delivery tracking.
Or by broadcasting an issue to the entire team without considering responsibility or duty schedules.
This not only leads to confusion about who taking care of what (“broadcast dilemma”) but also creates “alert fatigue”. Both deficits ultimately lead to poor responsiveness when it counts.
SIGNL4 allows for fully automated and targeted alert notifications to responsible IT engineers on duty/on call. The combination of mobile push, text and voice ensures a timely response.
extends any IT monitoring systems with mobile real-time notifications considering availability and duties
notifies persistently until acknowledgement
escalates to a management person if an alert is not confirmed in time
built-in duty scheduling ensures alert delivery to the right staff who is currently on duty
supports rich and actionable alert messages information, easing the decision whether immediate actions are necessary or not
SIGNL4 is the easiest way to send major and critical IT alerts to your team. It increases uptime of business-critical IT systems through a much faster response (meantime-to-respond). Users of Signl4 claim an up to 10x faster response over manual notification processes.