Targeted Mobile IT Alerting

Respond up to 10x faster to unexpected critical IT incidents

The Challenge

Knowing about IT incidents as fast as possible is key in IT Operations & Service Management (ITOM & ITSM) to ensure IT uptime. Critical incidents or IT problems are often communicated poorly:

  • Either by email only with no sense of ownership or delivery tracking.
  • Or by broadcasting an issue to the entire team without considering responsibility or duty schedules.

This not only leads to confusion about who taking care of what (“broadcast dilemma”) but also creates “alert fatigue”. Both deficits ultimately lead to poor responsiveness when it counts.

Solution

SIGNL4 allows for fully automated and targeted alert notifications to responsible IT engineers on duty/on call. The combination of mobile push, text and voice ensures a timely response. It extends any IT monitoring systems with mobile real-time notifications considering availability and duties. It notifies persistently until acknowledgement and escalates to a management person if an alert is not confirmed in time. SIGNL4 also supports rich and actionable alert messages information, easing the decision whether immediate actions are necessary or not.

Results

SIGNL4 is the easiest way to send major and critical IT alerts to your team. It increases uptime of business-critical IT systems through a much faster response (meantime-to-respond). Users of Signl4 claim an up to 10x faster response over manual notification processes.

Mobile Alert Management

SIGNL4

SIGNL4 is an out-of-the-box, cloud-based alerting solution for teams in IT operations. It provides provides immediate efficiency gains, transparency and much faster response times.

Existing ITOM, NOM and ITSM systems  can be easily connected, e. g. by email, webhook or REST API.

SIGNL4 for instance integrates with ServiceNow, SplunkMicrosoft Azure Monitor, Nagios, Amazon AWS, Microsoft SCOM,  BMC, Micro Focus OpsBridge and many many other tools.

Basic Principle

Mobile Alerting with SIGNL4

Critical events and alerts in IT monitoring or IT service desk tools like Azure Monitor, Splunk, Pingdopm, Datadog, SCOM, etc

Event categorization, enrichment and smart routing

Alert notifications via persistent push, voice, text to staff on duty with tracking, escalations and ownership

Sample Integrations