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Mobile alerting with tracking & escalation for ThousandEyes

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 Why SIGNL4

ThousandEyes is a cloud-based SaaS performance monitor with easy to configure dashboards and user setup.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 webhook URL establishes a connection with ThousandEyes to enable mobile notification and alerting capabilities for operational and network teams.  The SIGNL4 team email address can also be used to receive alert data.

 Integration Capabilities

  • Forwards ThousandEyes alerts to SIGNL4 for mobile alerting
  • Uses JSON payload via Webhook or SMTP email to conveniently forward events to to SIGNL4
  • Rich event data are turned into mobile alerts by push, text and voice calls
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Website Monitoring
  • Server Up-time Monitoring
  • Performance Monitoring
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using ThousandEyes to monitor the up-time of critical servers.  We are setting up a SIGNL4 Webhook as the method of receiving the alerts.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com.

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A ThousandEyes (https://www.thousandeyes.com) account

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Add or edit an Alert Rule by selecting Alerts and Alert Rules.

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In the Notifications section click on Configure Webhook.

Give it a name and enter the URL of the SIGNL4 webhook associated with your account.

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Be sure to select the newly created webhook in the alert rule.

Click on Create New Alert Rule or Save.

That’s it! The next time this alert is triggered, data will be sent from ThousandEyes to your SIGNL4 team.

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Augment the SIGNL4 alerts for easy viewing within the mobile app. Under Services and Systems you can create a category and select the color, icon and adjust the title and text that is received.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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