Mobile alerting with tracking & escalation for Thousand Eyes
Thousand Eyes is a cloud-based SaaS performance monitor with easy to configure dashboards and user setup. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 webhook URL establishes a connection with Thousand Eyes to enable mobile notification and alerting capabilities for operational and network teams. The SIGNL4 team email address can also be used to receive alert data.
Forwards Thousand Eyes alerts to SIGNL4 for mobile alerting
Uses JSON payload via Webhook or SMTP email to conveniently forward events to to SIGNL4
Rich event data are turned into mobile alerts by push, text and voice calls
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Server Up-time Monitoring
How To Integrate
Integrating SIGNL4 with Thousand Eyes
In our example we are using Thousand Eyes to monitor the up-time of critical servers. We are setting up a SIGNL4 Webhook as the method of receiving the alerts.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Add or edit an Alert Rule by selecting Alerts and Alert Rules.
In the Notifications section click on Configure Webhook.
Give it a name and enter the URL of the SIGNL4 webhook associated with your account
Be sure to select the newly created webhook in the alert rule.
Click on Create New Alert Rule or Save.
That’s it! The next time this alert is triggered, data will be sent from Thousand Eyes to your SIGNL4 team.
Augment the SIGNL4 alerts for easy viewing within the mobile app. Under Services and Systems you can create a category and select the color, icon and adjust the title and text that is received.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.