Mobile alerting with tracking & escalation for Particle
Particle is a fully-integrated IoT platform that offers everything you need to deploy your IoT product, including hardware, software and connectivity. You can monitor sensors or environmental data in the field, do asset tracking, preventive maintenance, gather machine data or use it to improve your supply chain management. Pairing this powerful IoT platform with SIGNL4 can enhance your daily operations with an extension to your team on the shop floor or in the field.
How it Works
All it takes to pair Particle and SIGNL4 is a Webhooks Integration in your Particle console and one simple line of code deployed to your IoT devices. This allows to call the SIGNL4 webhook and to trigger an according alert.
Service engineers alerted via mobile push, text and voice
Integration with SIGNL4 via webhook or email (SMTP)
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Tracking and visibility of problem solutions
Integrated on-call duty planning
Alert on critical IoT device states
Two-way integration to interact or set the device state
IoT Service Alerting
IoT Device Management
IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we integrate a Particle Photon device with an IR motion sensor and a temperature sensor. Whenever a motion (e.g. an intruder) is detected we send an alert to our SIGNL4 team.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.