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Mobile alerting with tracking & escalation for Montastic

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 Why SIGNL4

Montastic is a cloud-based monitoring system.  This tool is perfect monitoring the status of your servers and applications to make sure they are reachable.  The monitoring dashboard gives a great overview of your setup but where SIGNL4 comes in is at the alerting level.  Montastic has many integration methods for connecting to external applications.  We will direct tickets to the right people at the right time using the SIGNL4 webhook.  With on-call duty scheduling and a tiered escalation to a manager, SIGNL4 ensures that the email will not be lost in a sea of emails.

 How it Works

Montastic status will be routed upon creation to the SIGNL4 on-call duty team using the team specific webhook.

 Integration Capabilities

  • Forwards Montastic status information to SIGNL4 for mobile alerting
  • Uses HTTP POST to connect to your SIGNL4 team
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Website Monitoring
  • Application Monitoring
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are going to forward Montastic status information via webhook to the SIGNL4 team.  This will alert all team members on duty via Push, SMS and Voice notifications.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A Montastic (https://montastic.com/) account

montastic_webhook

In order to not disturb any of the current workflows you may already have setup, we are simply going to add a new webhook that will forward Montastic status information to the SIGNL4 team.
To do this follow these steps:

1. Login to the admin console
2. Click on Webhooks
3. Click Create New
4. Populate the URL with the team specific webhook
5. Click Create

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Now the next time a checkpoint is unreachable an alert will display in the SIGNL4 mobile app.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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