On Call IT Alerting with Duty Scheduling

Minimize unexpected IT downtime

Watch this short explainer video

Knowing about IT incidents as fast as possible is key in 24/7 IT Operations & Service Management. Especially during out-of-business hours. However, critical incidents or IT problems are often communicated poorly:

  • Either by email only with no sense of ownership or delivery tracking
  • Or by broadcasting an issue to the entire team
  • Without considering responsibility or duty schedules
  • Without strong escalation features

This not only leads to confusion about who taking care of what (“broadcast dilemma”) but also creates “alert fatigue” due to too many false or irrelevant alerts.

Both deficits ultimately lead to poor responsiveness or prevents your peace of mind when on duty.

SIGNL4 allows for fully automated and targeted alert notifications to responsible IT engineers on duty/on call. The combination of mobile push, text and voice ensures a timely response. SIGNL4 is the easiest way to send major and critical IT alerts to your team. It increases uptime of business-critical IT systems through a much faster response (meantime-to-respond). Users of Signl4 claim an up to 10x faster response over manual notification processes.

Schedule

Manage availability and schedule your team’s on-call duty with ease in your browser with drag & drop

Notify & Alert

Automatically and reliably notify your responsible staff upon critical incidents. Track and escalate.

Report & Collaborate

Get reports and insights about incidents, response times and actions. Use integrated chat for collaboration.

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Basic Principle

Mobile Alerting with SIGNL4

Critical events and alerts in IT monitoring or IT service desk tools like Azure Monitor, Splunk, Pingdopm, Datadog, SCOM, etc

Critical events come in via email or webhook, get categorized and enriched and are automatically routed

Alert notifications via persistent push, voice, text to staff on duty with tracking, escalations and ownership

On Call Scheduling with SIGNL4

Shift Scheduling SIGNL4

SIGNL4 provides integrated, easy to use on-call scheduling. It provides for automated routing of critical alerts to staff on duty. All you need is your browser to schedule your team’s availabilities.

Live Call Routing

Notification Overload

With SIGNL4 you can forward incoming calls directly to the on-call staff. Alternatively, SIGNL4 offers a voice mailbox with reliable alerting of the on-call staff. They can listen to recorded voice messages in the SIGNL4 mobile app and call back if needed.

150+ Integrations

Sample Videos

On-Call Duty Scheduling

Manager Escalations in IT On-Call

Mobile IT Alerting for Splunk

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