“I would like to recommend SIGNL4. We have connected it to our Operations Manager environment so we can be as pro-active as possible, leading to less downtime of disrupted services.”
Solution Architect / ASAPCloud
Watch this short explainer video
Knowing about IT incidents as fast as possible is key in 24/7 IT Operations & Service Management. Especially during out-of-business hours. However, critical incidents or IT problems are often communicated poorly:
This not only leads to confusion about who taking care of what (“broadcast dilemma”) but also creates “alert fatigue” due to too many false or irrelevant alerts.
Both deficits ultimately lead to poor responsiveness or prevents your peace of mind when on duty.
SIGNL4 allows for fully automated and targeted alert notifications to responsible IT engineers on duty/on call. The combination of mobile push, text and voice ensures a timely response.
SIGNL4
SIGNL4 is the easiest way to send major and critical IT alerts to your team. It increases uptime of business-critical IT systems through a much faster response (meantime-to-respond). Users of Signl4 claim an up to 10x faster response over manual notification processes.
Critical events and alerts in IT monitoring or IT service desk tools like Azure Monitor, Splunk, Pingdopm, Datadog, SCOM, etc
Critical events come in via email or webhook, get categorized and enriched and are automatically routed
Alert notifications via persistent push, voice, text to staff on duty with tracking, escalations and ownership
SIGNL4 provides integrated, easy to use on-call scheduling. It provides for automated routing of critical alerts to staff on duty. All you need is your browser to schedule your team’s availabilities. Here is a list of on-call scheduling features:
Flexible Scheduling
Shift Handover and Standins
Reporting and Audit Trail
Usability
On-Call Duty Scheduling
Manager Escalations in IT On-Call
Mobile IT Alerting for Splunk