“I would like to recommend SIGNL4. We have connected it to our Operations Manager environment so we can be as pro-active as possible, leading to less downtime of disrupted services.”

Peter

Solution Architect / ASAPCloud

Watch this short explainer video

Knowing about IT incidents as fast as possible is key in 24/7 IT Operations & Service Management. Especially during out-of-business hours. However, critical incidents or IT problems are often communicated poorly:

• Either by email only with no sense of ownership or delivery tracking
• Or by broadcasting an issue to the entire team
• Without considering responsibility or duty schedules
• Without strong escalation features

This not only leads to confusion about who taking care of what (“broadcast dilemma”) but also creates “alert fatigue” due to too many false or irrelevant alerts.

Both deficits ultimately lead to poor responsiveness or prevents your peace of mind when on duty.

SIGNL4 allows for fully automated and targeted alert notifications to responsible IT engineers on duty/on call. The combination of mobile push, text and voice ensures a timely response. SIGNL4 is the easiest way to send major and critical IT alerts to your team. It increases uptime of business-critical IT systems through a much faster response (meantime-to-respond). Users of Signl4 claim an up to 10x faster response over manual notification processes.