{"id":5107,"date":"2020-07-08T15:10:37","date_gmt":"2020-07-08T13:10:37","guid":{"rendered":"https:\/\/www.signl4.com\/de\/?p=5107"},"modified":"2025-01-21T13:57:52","modified_gmt":"2025-01-21T13:57:52","slug":"update-juli-2020-alarme-schliessen","status":"publish","type":"post","link":"https:\/\/www.signl4.com\/de\/blog\/update-juli-2020-alarme-schliessen\/","title":{"rendered":"Update Juli 2020 : Alarme in SIGNL4 schlie\u00dfen, wenn das Problem behoben ist"},"content":{"rendered":"<p>Unser Juli-Update bringt neue Funktionen f\u00fcr die E-Mail- und <a href=\"https:\/\/connect.signl4.com\/webhook\/docs\/index.html\">WebHook<\/a>-APIs. Sie k\u00f6nnen jetzt Alerts in SIGNL4 schlie\u00dfen, wenn das Problem in Ihrem Backend-System gel\u00f6st wurde.<\/p>\n<h2>Anwendungsbeispiel<\/h2>\n<p>Ein typischer Anwendungsfall ist das IT-Monitoring und die automatische Wiederherstellung. Stellen Sie sich vor, Sie erhalten mitten in der Nacht einen Alarm wegen eines IT-Problems. Ein Dienst ist ausgefallen. Sie haben jedoch einen automatischen Wiederherstellungs-Mechanismus konfiguriert und der Server wird automatisch neu gestartet. Nach einer Weile erkennt das Monitoring-Tool, dass das Problem gel\u00f6st ist. Sie k\u00f6nnen diese Informationen nun einfach und automatisch per E-Mail oder Webhook an SIGNL4 weiterleiten, um den Alert in der App zu schlie\u00dfen. Wenn Sie sich also die SIGNL4-App ansehen, sehen Sie, dass das Problem bereits durch das Backend-System gel\u00f6st wurde und Sie k\u00f6nnen Ihren Schlaf fortsetzen.<\/p>\n<h2>Wie funktioniert es?<\/h2>\n<h3>Der neue X-S4-Status Parameter<\/h3>\n<div>\n<div>So l\u00f6sen Sie einen neuen Alarm per <a href=\"https:\/\/connect.signl4.com\/webhook\/docs\/index.html\">Webhook<\/a>\u00a0aus:<\/div>\n<div><\/div>\n<div>{<\/div>\n<div>\u00a0\u00a0\u00a0\u00a0&#8222;Subject&#8220;: &#8222;Server Down&#8220;,<\/div>\n<div>\u00a0\u00a0\u00a0\u00a0&#8222;Body&#8220;: &#8222;Server A2 is down.&#8220;,<\/div>\n<div>\u00a0\u00a0\u00a0\u00a0&#8222;X-S4-ExternalID&#8220;: &#8222;1234&#8220;,<\/div>\n<div>\u00a0\u00a0\u00a0\u00a0&#8222;X-S4-Status&#8220;:\u00a0&#8222;new&#8220;<\/div>\n<div>}<\/div>\n<\/div>\n<div><\/div>\n<div>\n<div>\n<div>Und so schlie\u00dfen Sie den Alarm wieder.<\/div>\n<div><\/div>\n<div>{<\/div>\n<div>\u00a0\u00a0\u00a0\u00a0&#8222;X-S4-ExternalID&#8220;: &#8222;1234&#8220;,<\/div>\n<div>\u00a0\u00a0\u00a0\u00a0&#8222;X-S4-Status&#8220;: &#8222;resolved&#8220;<\/div>\n<div>}<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div>Bitte beachten Sie, dass der Parameter &#8222;X-S4-ExternalID&#8220; derselbe sein muss wie bei der Ausl\u00f6sung des initialen Alarms. Der Parameter &#8222;X-S4-Status&#8220; muss &#8222;resolved&#8220; sein, damit der Alarm geschlossen werden kann.<\/div>\n<div>\n<p>Wenn der Parameter &#8222;X-S4-Status&#8220; vorhanden ist und weder &#8222;new&#8220; noch &#8222;resolved&#8220; ist, wird das Ereignis verworfen. Dies ist n\u00fctzlich, wenn Sie Updates ignorieren m\u00f6chten.<\/p>\n<\/div>\n<div><\/div>\n<div>Und es funktioniert auch per E-Mail:<\/div>\n<div><\/div>\n<div><\/div>\n<div><strong>E-Mail Body, um einen neuen Alarm zu \u00f6ffnen:<\/strong><\/div>\n<div>\n<div>Subject: Server Down<\/div>\n<div>Body: Server A2 is down.<\/div>\n<div>X-S4-ExternalID: 1234<\/div>\n<div>X-S4-Status: new<\/div>\n<div><\/div>\n<\/div>\n<div>\n<div><\/div>\n<div><strong>E-Mail Body, um den Alarm wieder zu schlie\u00dfen:<\/strong><\/div>\n<div>\n<div>Subject: Server Down<\/div>\n<div>Body: Server A2 is down.<\/div>\n<div>X-S4-ExternalID: 1234<\/div>\n<div>X-S4-Status: resolved<\/div>\n<\/div>\n<\/div>\n<h3>Benutzerdefinierte Parameter<\/h3>\n<p>Manchmal sind die Backend-Systeme begrenzt und erlauben es nicht, den Alarm-Text zu \u00e4ndern. In diesem Fall k\u00f6nnen Sie festlegen, wo Sie die &#8222;Externe ID&#8220; und den &#8222;Status&#8220; als Teil Ihrer Webhook-URL finden.<\/p>\n<p>In diesem Fall ist es nicht notwendig, den Code in Ihrem Backend-System zu \u00e4ndern. Sie m\u00fcssen nur die Webhook-URL anpassen.<\/p>\n<p>F\u00fcr die Webhook-URL sieht dies wie folgt aus:<\/p>\n<p>https:\/\/connect.signl4.com\/webhook\/&lt;team-secret&gt;?ExtIDParam=Trigger_Id&#038;ExtStatusParam=Trigger_Status&#038;ResolvedStatus=RESOLVED<\/p>\n<p>Wie Sie sehen, gibt es einige zus\u00e4tzliche Parameter:<\/p>\n<p>ExtIDParam: Der Name einer eindeutigen ID Ihres Alarms.<\/p>\n<p>ExtStatusParam: Der Name des Status-Parameters.<\/p>\n<p>ResolvedStatus: Der Wert, der angibt, dass ein Alarm geschlossen wurde.<\/p>\n<p>NewStatus: Optionaler Wert, f\u00fcr den ein neuer Alert ge\u00f6ffnet werden soll. Wenn dieser gesetzt ist und der Wert von ExtStatusParam weder der in NewStatus noch der in ResolvedStatus angegebene ist, wird das Ereignis verworfen. Dies ist n\u00fctzlich, wenn es Updates gibt, die Sie ignorieren m\u00f6chten.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unser Juli-Update bringt neue Funktionen f\u00fcr die E-Mail- und Webhook-APIs. Sie k\u00f6nnen jetzt Alerts in SIGNL4 schlie\u00dfen, wenn das Problem in Ihrem Backend-System gel\u00f6st wurde.<\/p>\n","protected":false},"author":1,"featured_media":16976,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[187],"tags":[],"class_list":["post-5107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Update Juli 2020 : Alarme in SIGNL4 schlie\u00dfen, wenn das Problem behoben ist<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.signl4.com\/de\/blog\/update-juli-2020-alarme-schliessen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Update Juli 2020 : Alarme in SIGNL4 schlie\u00dfen, wenn das Problem behoben ist\" \/>\n<meta property=\"og:description\" content=\"Unser Juli-Update bringt neue Funktionen f\u00fcr die E-Mail- und Webhook-APIs. 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