{"id":4894,"date":"2020-03-05T15:37:51","date_gmt":"2020-03-05T14:37:51","guid":{"rendered":"https:\/\/www.signl4.com\/de\/?p=4894"},"modified":"2024-04-23T09:24:37","modified_gmt":"2024-04-23T09:24:37","slug":"chatbot-integration-microsoft-teams-slack","status":"publish","type":"post","link":"https:\/\/www.signl4.com\/de\/blog\/chatbot-integration-microsoft-teams-slack\/","title":{"rendered":"Chatbot-Integration mit Microsoft Teams und Slack"},"content":{"rendered":"<p>SIGNL4 bietet Plug-and-Play-Chatbot-Integrationen mit Microsoft Teams und Slack, beide \u00fcber zertifizierte Chatbot-Apps. Warum ist es sinnvoll, SIGNL4 in Chat-Tools zu integrieren? Nun, es gibt zwei grundlegende Anwendungsf\u00e4lle, die wir mit der Integration in Teams und Slack umsetzen.<\/p>\n<p>&nbsp;<\/p>\n<h4>Verwendung von Teams und Slack als zus\u00e4tzliche Benachrichtigungskan\u00e4le<\/h4>\n<p>Standardm\u00e4\u00dfig benachrichtigt SIGNL4 je nach Benutzerpr\u00e4ferenz per mobilem Push, Text- und Sprachanruf. Der Schwerpunkt liegt eindeutig auf der mobilen Benachrichtigung. Und nat\u00fcrlich ist die Nachverfolgung und Eskalation kritischer Alarme integriert. Allerdings bietet SIGNL4 derzeit keine M\u00f6glichkeit der Desktop-Benachrichtigung. Hier kommen die Teams und die Slack-Bot-Apps ins Spiel. Mit diesen Bot-Apps kann SIGNL4 zus\u00e4tzlich Alarmbenachrichtigungen an ein oder mehrere Teams oder Slack-Kan\u00e4le senden.<\/p>\n<p>Da sich dies auf alle Alarmbenachrichtigungen bezieht, stellt ein solcher Kanal auch eine zentrale Ablage f\u00fcr alle \u00fcber SIGNL4 eingehenden Alarme dar. Dar\u00fcber hinaus kann man\u00a0 SIGNL4 Alerts aus Teams und Slack heraus best\u00e4tigen und schlie\u00dfen. Sogar Kommentare und Anmerkungen sind m\u00f6glich. Und nat\u00fcrlich werden alle Aktionen in Slack and Teams \u00fcber alle Benutzer und deren mobile SIGNL4 Apps synchronisiert.<\/p>\n<p>&nbsp;<\/p>\n<h4>Verwendung von Teams und Slack f\u00fcr die Kommunikation mit dem Au\u00dfendienst<\/h4>\n<p>Der zweite relevante Anwendungsfall ist die manuelle Ausl\u00f6sung von Alarmmeldungen an ein Au\u00dfendienstteam von Slack oder Teams. W\u00e4hrend der Schwerpunkt von SIGNL4 eindeutig auf dem &#8222;\u00dcberall&#8220;-Reaktion auf kritische Alarme und Serviceanfragen liegt, k\u00f6nnen die Benutzer von Slack and Teams solche wichtigen Serviceauftr\u00e4ge oder Alarme an Serviceteams vor Ort senden.<\/p>\n<p>Der SIGNL4-Chatbot bietet die erforderlichen Funktionen, um direkt von Slack und Microsoft Teams aus eine Meldung oder einen Auftrag an ein Serviceteam vor Ort zu senden. Wenn ein Au\u00dfendienstmitarbeiter eine Serviceaufgabe oder einen Alarm best\u00e4tigt, wird diese Aktion in Slack\/Teams angezeigt und an den urspr\u00fcnglichen Chat angeh\u00e4ngt. Anmerkungen des Au\u00dfendienstteams werden ebenfalls angezeigt.<\/p>\n<p>Diese enge Integration mit vollst\u00e4ndiger Synchronisierung aller Aktionen des Au\u00dfendienstteams, einschlie\u00dflich Feedback und Kommentaren, ist eine sehr leistungsstarke Funktion, die zu einer nahtlosen und effektiven Kommunikationserfahrung f\u00fchrt.<\/p>\n<p>&nbsp;<\/p>\n<h4>Wie die SIGNL4-Chatbots verwendet werden k\u00f6nnen<\/h4>\n<p>Hier sind zwei Videos \u00fcber die Funktionsweise des Chatbots f\u00fcr Microsoft Teams und Slack. Wenn Sie ein Benutzer von Teams und Slack sind, finden Sie die Chatbot-App SIGNL4 im offiziellen App-Store des jeweiligen Tools.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/390524280?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"339\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/394426836?title=0&amp;byline=0&amp;portrait=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SIGNL4 bietet Plug-and-Play-Chatbot-Integrationen mit Microsoft Teams und Slack, beide \u00fcber zertifizierte Chatbot-Apps. Warum ist es sinnvoll, SIGNL4 in Chat-Tools zu integrieren? Nun, es gibt zwei grundlegende Anwendungsf\u00e4lle, die wir mit der Integration in Teams und Slack umsetzen. &nbsp; Verwendung von Teams und Slack als zus\u00e4tzliche Benachrichtigungskan\u00e4le Standardm\u00e4\u00dfig benachrichtigt SIGNL4 je nach Benutzerpr\u00e4ferenz per mobilem Push, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":19665,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[187],"tags":[],"class_list":["post-4894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chatbot-Integration mit Microsoft Teams und Slack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.signl4.com\/de\/blog\/chatbot-integration-microsoft-teams-slack\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbot-Integration mit Microsoft Teams und Slack\" \/>\n<meta property=\"og:description\" content=\"SIGNL4 bietet Plug-and-Play-Chatbot-Integrationen mit Microsoft Teams und Slack, beide \u00fcber zertifizierte Chatbot-Apps. 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