{"id":18833,"date":"2024-04-12T11:56:18","date_gmt":"2024-04-12T11:56:18","guid":{"rendered":"https:\/\/www.signl4.com\/project\/connectwise-benachrichtigungen-ticket-alerting-und-oncall-management\/"},"modified":"2025-09-04T14:41:05","modified_gmt":"2025-09-04T14:41:05","slug":"connectwise-alarmierung-benachrichtigung-rufbereitschaft","status":"publish","type":"page","link":"https:\/\/www.signl4.com\/de\/integrationen\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\/","title":{"rendered":"ConnectWise Alarmierung, Ticketbenachrichtigung und Rufbereitschaft"},"content":{"rendered":"

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Alarmierung, Ticket-Benachrich­tigung und Rufbereitschaft f\u00fcr ConnectWise<\/span><\/h1>\n


\nDie komplette Alarmierungs- und Rufbereitschaftsl\u00f6sung f\u00fcr ConnectWise Automate und PSA <\/span><\/h2>\n

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SIGNL4 und Connectwise<\/p>\n

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\u00dcbersicht<\/h2>\n

Ob Du nun ein MSP oder ein IT-Experte bist, alles dreht sich um Reaktionsschnelligkeit und die Erf\u00fcllung der SLAs Deiner Kunden. Die Kommunikation eines Service-Tickets ist ebenso wichtig wie seine Erstellung. Deine Techniker oder Ingenieure m\u00fcssen sofort wissen, dass es ein neues Problem gibt. Service-Tickets werden mit SIGNL4 rechtzeitig an die richtigen Personen weitergeleitet. Es ist jederzeit klar wer Tickets \u00fcbernommen hat, auch wenn sie von unterwegs quittiert werden.<\/span><\/p>\n

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Warum SIGNL4?<\/p>\n

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Vorteile<\/span><\/h2>\n

SIGNL4 ist relevant, wenn Sie ein gesch\u00e4ftskritisches System rund um die Uhr betreiben und sofortige, ortsunabh\u00e4ngige Benachrichtigungen \u00fcber IT-Vorf\u00e4lle, Alarme und Tickets ben\u00f6tigen. <\/span>SIGNL4 erg\u00e4nzt ConnectWise:<\/span><\/p>\n

    \n
  • Erm\u00f6glicht eine sofortige Reaktion auf kritische Service-Tickets \u00fcberall und jederzeit<\/li>\n
  • Zuverl\u00e4ssige und dauerhafte Alarmierung \u00fcber mobile Push-Nachrichten, Text- und Sprachanrufe<\/li>\n
  • Push-Benachrichtigungen mit \u00dcberschreiben der Stummschaltfunktion und benutzerdefinierten Push-Sounds<\/span><\/li>\n
  • Gezielte mobile Benachrichtigungen mit Quittierung und automatischen Eskalationen<\/li>\n
  • Bereitschaftsdienstplanung und Bereitschaftsdienstmanagement<\/li>\n
  • Automatisierte Kommunikationsabl\u00e4ufe, die Tickets mit den zust\u00e4ndigen Personen verkn\u00fcpfen<\/li>\n
  • Team\u00fcbergreifende Echtzeit-Transparenz \u00fcber Ticketstatus und -verantwortung auf mobilen Ger\u00e4ten<\/li>\n
  • Mobile App f\u00fcr Android und iPhone zur bequemen Verwaltung von Tickets von \u00fcberall aus<\/li>\n<\/ul>\n

    <\/span><\/p>\n

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    Mobiles Alarmmanagement<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=“4.27.4″ text_font=“PT Sans||||||||“ text_text_color=“rgba(255,255,255,0.7)“ text_font_size=“18px“ text_line_height=“1.8em“ header_font=“||||||||“ header_2_font=“Poppins|500|||||||“ header_2_font_size=“38px“ header_2_line_height=“1.3em“ header_3_font=“||||||||“ header_4_font=“||||||||“ background_layout=“dark“ hover_enabled=“0″ global_colors_info=“{}“ header_2_font_size_last_edited=“on|phone“ header_2_font_size_phone=“22px“ sticky_enabled=“0″ header_2_font_size_tablet=“38px“]<\/p>\n

    Alarmierungsapp<\/h2>\n

    Die mobile App von SIGNL4 f\u00fcr iOS und Android ist ein erstklassiges f\u00fcr zuverl\u00e4ssige Alarmierung und die Fernverwaltung von Alarmen. Es bietet eine zentrale \u00dcbersicht \u00fcber alle Alarme aus verschiedenen Quellen. Dar\u00fcber hinaus bietet sie eine bequeme Art Rufbereitschaften zu verwalten und erlaubt \u00fcber verschiedene Wege die Zusammenarbeit innerhalb Ihres Teams, wenn kritische St\u00f6rungen auftreten.<\/span><\/p>\n

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    Dienst- und Bereitschaftsplanung<\/p>\n

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    Rufbereitschaft<\/span><\/h2>\n

    SIGNL4 erg\u00e4nzt ConnectWise um eine Komplettl\u00f6sung f\u00fcr die Planung und Verwaltung von Bereitschaftsdiensten. Dadurch wird sichergestellt, dass (nur) das diensthabende Personal kritische Alarme und Benachrichtigungen erh\u00e4lt. Die SIGNL4-Bereitschaftsplanung kann in jedem Webbrowser durchgef\u00fchrt werden, unterst\u00fctzt mehrere Teams, Vertretungen, Kalenderexport und vieles mehr.<\/span><\/span><\/p>\n

    <\/span><\/p>\n

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    In Minuten eingerichtet<\/p>\n

    [\/et_pb_text][et_pb_text _builder_version=“4.27.4″ text_font=“PT Sans||||||||“ text_text_color=“rgba(255,255,255,0.7)“ text_font_size=“18px“ text_line_height=“1.8em“ header_font=“||||||||“ header_2_font=“Poppins|500|||||||“ header_2_font_size=“38px“ header_2_line_height=“1.3em“ header_3_font=“||||||||“ header_4_font=“||||||||“ background_layout=“dark“ hover_enabled=“0″ global_colors_info=“{}“ header_2_font_size_last_edited=“on|phone“ header_2_font_size_phone=“26px“ sticky_enabled=“0″ header_2_font_size_tablet=“38px“]<\/p>\n

    2-Wege Integration<\/h2>\n

    Erhalte Benachrichtigungen \u00fcber neue ConnectWise-Tickets in SIGNL4.
    Wird ein Ticket in ConnectWise geschlossen, wird der zugeh\u00f6rige Alarm in SIGNL4 automatisch ebenfalls geschlossen. Der ConnectWise-Connector in SIGNL4 erm\u00f6glicht es au\u00dferdem, den Ticketstatus direkt \u00fcber die SIGNL4-App zu aktualisieren \u2013 zum Beispiel das Quittieren, Hinzuf\u00fcgen von Notizen oder Schlie\u00dfen von Alarmen. So haben sowohl SIGNL4- als auch ConnectWise-Dashboard-Nutzer jederzeit in Echtzeit die \u00dcbersicht \u00fcber den Status der Probleml\u00f6sung.<\/p>\n

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    So verbindest Du SIGNL4 mit ConnectWise<\/span><\/h2>\n

    Die technische Dokumentation zum Hinzuf\u00fcgen von SIGNL4 zu ConnectWise findest Du auf Github.<\/p>\n

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    N\u00e4chste Schritte<\/span><\/h2>\n

    Erfahre mehr \u00fcber SIGNL4 und starte Deinen kostenlosen 30-Tage-Test<\/span><\/p>\n

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    Alarmierung, Ticket-Benachrich­tigung und Rufbereitschaft f\u00fcr ConnectWise Die komplette Alarmierungs- und Rufbereitschaftsl\u00f6sung f\u00fcr ConnectWise Automate und PSA SIGNL4 und Connectwise\u00dcbersicht Ob Du nun ein MSP oder ein IT-Experte bist, alles dreht sich um Reaktionsschnelligkeit und die Erf\u00fcllung der SLAs Deiner Kunden. Die Kommunikation eines Service-Tickets ist ebenso wichtig wie seine Erstellung. Deine Techniker oder Ingenieure m\u00fcssen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":18718,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-18833","page","type-page","status-publish","hentry"],"yoast_head":"\nConnectWise Alarmierung, Ticketbenachrichtigung und Rufbereitschaft<\/title>\n<meta name=\"description\" content=\"SIGNL4 erm\u00f6glicht die zuverl\u00e4ssige ConnectWise Alarmierung, Ticketbenachrichtugung und Bereitschaftplanung.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.signl4.com\/de\/integrationen\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ConnectWise Alarmierung, Ticketbenachrichtigung und Rufbereitschaft\" \/>\n<meta property=\"og:description\" content=\"SIGNL4 erm\u00f6glicht die zuverl\u00e4ssige ConnectWise Alarmierung, Ticketbenachrichtugung und Bereitschaftplanung.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.signl4.com\/de\/integrationen\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\/\" \/>\n<meta property=\"og:site_name\" content=\"DERDACK SIGNL4\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T14:41:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.signl4.com\/wp-content\/uploads\/2023\/09\/superhero_new_hand.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/integrationen\\\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\\\/\",\"url\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/integrationen\\\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\\\/\",\"name\":\"ConnectWise Alarmierung, Ticketbenachrichtigung und Rufbereitschaft\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/#website\"},\"datePublished\":\"2024-04-12T11:56:18+00:00\",\"dateModified\":\"2025-09-04T14:41:05+00:00\",\"description\":\"SIGNL4 erm\u00f6glicht die zuverl\u00e4ssige ConnectWise Alarmierung, Ticketbenachrichtugung und Bereitschaftplanung.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/integrationen\\\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.signl4.com\\\/de\\\/integrationen\\\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/integrationen\\\/connectwise-alarmierung-benachrichtigung-rufbereitschaft\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Integrationen\",\"item\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/integrationen\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ConnectWise Alarmierung, Ticketbenachrichtigung und Rufbereitschaft\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.signl4.com\\\/de\\\/\",\"name\":\"DERDACK SIGNL4 - 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