{"id":18830,"date":"2024-04-12T12:12:54","date_gmt":"2024-04-12T12:12:54","guid":{"rendered":"https:\/\/www.signl4.com\/project\/kaseya-benachrichtigungen-alarme-und-bereitschaftsdienstplanung\/"},"modified":"2025-09-04T15:08:35","modified_gmt":"2025-09-04T15:08:35","slug":"kaseya-alarmierung-benachrichtigung-rufbereitschaft","status":"publish","type":"page","link":"https:\/\/www.signl4.com\/de\/integrationen\/kaseya-alarmierung-benachrichtigung-rufbereitschaft\/","title":{"rendered":"Kaseya Alarmierung, Benachrichtigung, Rufbereitschaft"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; admin_label=&#8220;Hero Section&#8220; _builder_version=&#8220;4.24.2&#8243; background_color=&#8220;#131d29&#8243; min_height=&#8220;100px&#8220; custom_margin=&#8220;||-2px|||&#8220; custom_padding=&#8220;43px|0px|0px|0px||&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.27.4&#8243; custom_margin=&#8220;|||&#8220; 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header_4_font=&#8220;||||||||&#8220; background_layout=&#8220;dark&#8220; min_height=&#8220;120.6px&#8220; custom_margin=&#8220;2px|||||&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; header_font_size_phone=&#8220;34px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_font_size_phone=&#8220;22px&#8220; sticky_enabled=&#8220;0&#8243; header_font_size_tablet=&#8220;44px&#8220;]<\/p>\n<h1 class=\"cv-header-line\"><span>Kaseya Alarmierung, Ticket-Benach&shy;richtigung und Rufbereitschaft<\/span><\/h1>\n<h2 class=\"cv-header-line\"><span><br \/>\nDie komplette Alarmierungs- und Rufbereitschaftsl\u00f6sung f\u00fcr Kaseya BMS <\/span><\/h2>\n<p>[\/et_pb_text][et_pb_button button_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE4NjYxIn19@&#8220; button_text=&#8220;Jetzt testen&#8220; _builder_version=&#8220;4.27.4&#8243; _dynamic_attributes=&#8220;button_url&#8220; 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hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_margin_phone=&#8220;0px||||false|false&#8220; sticky_enabled=&#8220;0&#8243; custom_margin_tablet=&#8220;50px||||false|false&#8220;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.25.0&#8243; text_font=&#8220;PT Sans|700|||||||&#8220; text_text_color=&#8220;#30AFE5&#8243; text_font_size=&#8220;15px&#8220; header_font=&#8220;||||||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>SIGNL4 und Kaseya BMS<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; text_font=&#8220;PT Sans||||||||&#8220; text_text_color=&#8220;rgba(255,255,255,0.7)&#8220; text_font_size=&#8220;18px&#8220; text_line_height=&#8220;1.8em&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;Poppins|500|||||||&#8220; header_2_font_size=&#8220;38px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;||||||||&#8220; header_4_font=&#8220;||||||||&#8220; background_layout=&#8220;dark&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_font_size_phone=&#8220;26px&#8220; sticky_enabled=&#8220;0&#8243; header_2_font_size_tablet=&#8220;38px&#8220;]<\/p>\n<h2>\u00dcbersicht<\/h2>\n<p><span>Ob Sie nun ein MSP oder ein IT-Experte sind, alles dreht sich um Reaktionsschnelligkeit und die Erf\u00fcllung der SLAs Ihrer Kunden. Die Kommunikation eines Service-Tickets ist ebenso wichtig wie seine Erkennung. Ihre Techniker oder Ingenieure m\u00fcssen sofort wissen, dass es ein neues Problem gibt, und sie m\u00fcssen in der Lage sein, darauf zu reagieren.\u00a0<\/span><\/p>\n<p><span><\/span><\/p>\n<p><span>SIGNL4 f\u00fcr Kaseya stellt sicher, dass die richtigen Personen zur richtigen Zeit die kritischen Alarmierungen von Kaseya Agents erhalten. Bereitschaftshabende, die f\u00fcr solche Tickets verantwortlich sind, erhalten mobile Benachrichtigungen und k\u00f6nnen Tickets mobil quittieren und \u00fcbernehmen sowie bei Bedarf mit Kollegen zusammenarbeiten.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE4NzM1In19@&#8220; button_text=&#8220;Mehr \u00fcber SIGNL4&#8243; _builder_version=&#8220;4.27.4&#8243; _dynamic_attributes=&#8220;button_url&#8220; custom_button=&#8220;on&#8220; button_text_size=&#8220;16px&#8220; button_text_color=&#8220;#ffffff&#8220; button_bg_color=&#8220;#000000&#8243; button_border_color=&#8220;#30AFE5&#8243; button_border_radius=&#8220;100px&#8220; button_font=&#8220;PT Sans|700|||||||&#8220; button_use_icon=&#8220;off&#8220; custom_margin=&#8220;|||&#8220; custom_padding=&#8220;10px|30px|10px|30px&#8220; hover_enabled=&#8220;0&#8243; box_shadow_style=&#8220;preset3&#8243; box_shadow_vertical=&#8220;8px&#8220; 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alt=&#8220;Mobile Alarmierung und Anywhere Incident Management&#8220; title_text=&#8220;SIGNL4_Funktional&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; animation_style=&#8220;slide&#8220; animation_direction=&#8220;bottom&#8220; animation_intensity_slide=&#8220;10%&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; disabled_on=&#8220;on|off|off&#8220; sticky_enabled=&#8220;0&#8243;][\/et_pb_image][et_pb_image src=&#8220;https:\/\/www.signl4.com\/wp-content\/uploads\/2025\/07\/SIGNL4FunktionsskizzeHFsmall.png&#8220; alt=&#8220;Mobil alarmieren mit Alarmierungssoftware SIGNL4&#8243; title_text=&#8220;SIGNL4FunktionsskizzeHFsmall&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; animation_style=&#8220;slide&#8220; animation_direction=&#8220;bottom&#8220; animation_intensity_slide=&#8220;10%&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; disabled_on=&#8220;off|on|on&#8220; sticky_enabled=&#8220;0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.24.2&#8243; background_color=&#8220;#182534&#8243; custom_margin=&#8220;50px||||false|false&#8220; custom_padding=&#8220;50px|50px|50px|50px|false|false&#8220; border_radii=&#8220;on|25px|25px|25px|25px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.25.0&#8243; text_font=&#8220;PT Sans|700|||||||&#8220; text_text_color=&#8220;#30AFE5&#8243; text_font_size=&#8220;15px&#8220; header_font=&#8220;||||||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>Warum SIGNL4?<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; text_font=&#8220;PT Sans||||||||&#8220; text_text_color=&#8220;rgba(255,255,255,0.7)&#8220; text_font_size=&#8220;18px&#8220; text_line_height=&#8220;1.8em&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;Poppins|500|||||||&#8220; header_2_font_size=&#8220;38px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;||||||||&#8220; header_4_font=&#8220;||||||||&#8220; background_layout=&#8220;dark&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_font_size_phone=&#8220;26px&#8220; sticky_enabled=&#8220;0&#8243; header_2_font_size_tablet=&#8220;38px&#8220;]<\/p>\n<h2 class=\"cv-header-line\"><span>Vorteile<\/span><\/h2>\n<p><span style=\"font-size: 18px;\">SIGNL4 ist relevant, wenn Ihr ein gesch\u00e4ftskritisches System rund um die Uhr betreibt und sofortige, ortsunabh\u00e4ngige Benachrichtigungen \u00fcber IT-Vorf\u00e4lle, Alarme und Tickets ben\u00f6tigen. SIGNL4 bietet:<\/span><\/p>\n<ul>\n<li>Erm\u00f6glicht eine sofortige Reaktion auf kritische Service-Tickets \u00fcberall und jederzeit<\/li>\n<li>Zuverl\u00e4ssige und dauerhafte Alarmierung \u00fcber mobile Push-Nachrichten, Text- und Sprachanrufe<\/li>\n<li><span style=\"font-size: 18px;\">Push-Benachrichtigungen mit \u00dcberschreiben der Stummschaltfunktion und benutzerdefinierten Push-Sounds<\/span><\/li>\n<li>Gezielte mobile Benachrichtigungen mit Quittierung und automatischen Eskalationen<\/li>\n<li>Bereitschaftsdienstplanung und Bereitschaftsdienstmanagement<\/li>\n<li>Automatisierte Kommunikationsabl\u00e4ufe, die Tickets mit den zust\u00e4ndigen Personen verkn\u00fcpfen<\/li>\n<li>Team\u00fcbergreifende Echtzeit-Transparenz \u00fcber Ticketstatus und -verantwortung auf mobilen Ger\u00e4ten<\/li>\n<li>Mobile App f\u00fcr Android und iPhone zur bequemen Verwaltung von Tickets von \u00fcberall aus<\/li>\n<\/ul>\n<p><span>SIGNL4 bezieht detaillierte Ticketinformationen von <\/span><a href=\"https:\/\/www.kaseya.com\/\" target=\"_blank\" rel=\"noopener\">Kaseya BMS <\/a><span>und bietet eine reibungslose und nahtlose Integration durch einen integrierten 2-Wege-Anschluss.<\/span><\/p>\n<p><span style=\"font-size: 18px;\"><\/span><\/p>\n<p><span style=\"font-size: 18px;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.24.2&#8243; background_color=&#8220;#182534&#8243; custom_margin=&#8220;50px|auto||auto|false|false&#8220; custom_padding=&#8220;50px|50px|50px|50px|false|false&#8220; border_radii=&#8220;on|25px|25px|25px|25px&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_image src=&#8220;https:\/\/www.signl4.com\/wp-content\/uploads\/2024\/04\/SIGNL4-Mobile-App-Alarmierung.png&#8220; alt=&#8220;Alarmierung Benachrichtigungen in SIGNL4&#8243; title_text=&#8220;Alarmierung in SIGNL4&#8243; align=&#8220;center&#8220; align_tablet=&#8220;center&#8220; align_phone=&#8220;center&#8220; align_last_edited=&#8220;on|desktop&#8220; _builder_version=&#8220;4.27.4&#8243; width=&#8220;50%&#8220; max_height=&#8220;400px&#8220; animation_style=&#8220;slide&#8220; animation_direction=&#8220;bottom&#8220; animation_intensity_slide=&#8220;10%&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; width_last_edited=&#8220;on|phone&#8220; width_phone=&#8220;70%&#8220; max_height_last_edited=&#8220;on|phone&#8220; max_height_phone=&#8220;none&#8220; sticky_enabled=&#8220;0&#8243; width_tablet=&#8220;50%&#8220; max_height_tablet=&#8220;400px&#8220;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.25.0&#8243; text_font=&#8220;PT Sans|700|||||||&#8220; text_text_color=&#8220;#30AFE5&#8243; text_font_size=&#8220;15px&#8220; header_font=&#8220;||||||||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>Mobiles Alarmmanagement<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; text_font=&#8220;PT Sans||||||||&#8220; text_text_color=&#8220;rgba(255,255,255,0.7)&#8220; text_font_size=&#8220;18px&#8220; text_line_height=&#8220;1.8em&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;Poppins|500|||||||&#8220; header_2_font_size=&#8220;38px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;||||||||&#8220; header_4_font=&#8220;||||||||&#8220; background_layout=&#8220;dark&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_font_size_phone=&#8220;23px&#8220; sticky_enabled=&#8220;0&#8243; header_2_font_size_tablet=&#8220;38px&#8220;]<\/p>\n<h2>Alarmierungsapp<\/h2>\n<p>Die mobile App von SIGNL4 f\u00fcr iOS und Android ist ein erstklassiges f\u00fcr zuverl\u00e4ssige Alarmierung und die Fernverwaltung von Alarmen. Es bietet eine zentrale \u00dcbersicht \u00fcber alle Alarme aus verschiedenen Quellen. Dar\u00fcber hinaus bietet sie eine bequeme Art Rufbereitschaften zu verwalten und erlaubt \u00fcber verschiedene Wege die Zusammenarbeit innerhalb Ihres Teams, wenn kritische St\u00f6rungen auftreten.<span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8220;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE4NzUxIn19@&#8220; button_text=&#8220;\u00dcber Alarmierungs-App &#8220; _builder_version=&#8220;4.27.4&#8243; _dynamic_attributes=&#8220;button_url&#8220; custom_button=&#8220;on&#8220; button_text_size=&#8220;16px&#8220; button_text_color=&#8220;#ffffff&#8220; button_bg_color=&#8220;#000000&#8243; button_border_color=&#8220;#30AFE5&#8243; button_border_radius=&#8220;100px&#8220; button_font=&#8220;PT Sans|700|||||||&#8220; button_use_icon=&#8220;off&#8220; custom_margin=&#8220;|||&#8220; custom_padding=&#8220;10px|30px|10px|30px&#8220; hover_enabled=&#8220;0&#8243; box_shadow_style=&#8220;preset3&#8243; box_shadow_vertical=&#8220;8px&#8220; 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global_colors_info=&#8220;{}&#8220;]<\/p>\n<p>Dienst- und Bereitschaftsplanung<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; text_font=&#8220;PT Sans||||||||&#8220; text_text_color=&#8220;rgba(255,255,255,0.7)&#8220; text_font_size=&#8220;18px&#8220; text_line_height=&#8220;1.8em&#8220; header_font=&#8220;||||||||&#8220; header_2_font=&#8220;Poppins|500|||||||&#8220; header_2_font_size=&#8220;38px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;||||||||&#8220; header_4_font=&#8220;||||||||&#8220; background_layout=&#8220;dark&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_font_size_phone=&#8220;26px&#8220; sticky_enabled=&#8220;0&#8243; header_2_font_size_tablet=&#8220;38px&#8220;]<\/p>\n<h2 class=\"cv-header-line\"><span>Rufbereitschaft<\/span><\/h2>\n<p><span style=\"font-size: 18px;\">SIGNL4 erg\u00e4nzt Kaseya BMS um eine Komplettl\u00f6sung f\u00fcr die Planung und Verwaltung von Bereitschaftsdiensten. Dadurch wird sichergestellt, dass (nur) das diensthabende Personal kritische Alarme und Benachrichtigungen erh\u00e4lt. 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header_2_font_size=&#8220;38px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;||||||||&#8220; header_4_font=&#8220;||||||||&#8220; background_layout=&#8220;dark&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_font_size_phone=&#8220;26px&#8220; sticky_enabled=&#8220;0&#8243; header_2_font_size_tablet=&#8220;38px&#8220;]<\/p>\n<h2>2-Wege Integration<\/h2>\n<p>Erhalte Benachrichtigungen \u00fcber neue Kaseya-Tickets in SIGNL4.<br \/>Wird ein Ticket in Kaseya geschlossen, wird der zugeh\u00f6rige Alarm in SIGNL4 automatisch ebenfalls geschlossen. Der Kaseya-Connector in SIGNL4 erm\u00f6glicht es au\u00dferdem, den Ticketstatus direkt \u00fcber die SIGNL4-App zu aktualisieren \u2013 zum Beispiel das Quittieren, Hinzuf\u00fcgen von Notizen oder das Schlie\u00dfen von Alarmen. So haben sowohl SIGNL4- als auch Kaseya-Dashboard-Nutzer jederzeit in Echtzeit die \u00dcbersicht \u00fcber den Status der Probleml\u00f6sung.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8220;https:\/\/docs.signl4.com\/integrations\/kaseya-bms\/kaseya-bms.html&#8220; button_text=&#8220;Integration mit Kaseya&#8220; _builder_version=&#8220;4.27.4&#8243; custom_button=&#8220;on&#8220; button_text_size=&#8220;16px&#8220; button_text_color=&#8220;#ffffff&#8220; button_bg_color=&#8220;#000000&#8243; button_border_color=&#8220;#30AFE5&#8243; button_border_radius=&#8220;100px&#8220; button_font=&#8220;PT Sans|700|||||||&#8220; button_use_icon=&#8220;off&#8220; custom_margin=&#8220;|||&#8220; custom_padding=&#8220;10px|30px|10px|30px&#8220; hover_enabled=&#8220;0&#8243; box_shadow_style=&#8220;preset3&#8243; box_shadow_vertical=&#8220;8px&#8220; box_shadow_blur=&#8220;35px&#8220; box_shadow_color=&#8220;rgba(77,170,242,0.36)&#8220; global_colors_info=&#8220;{}&#8220; button_text_size__hover_enabled=&#8220;off&#8220; 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Die Kommunikation eines Service-Tickets ist ebenso wichtig wie seine Erkennung. 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