Mobile alerting with tracking & escalation for Zoho Flow
When critical events happen, SIGNL4 is the fastest way to alert your staff, engineers, or other teams on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.
Zoho Flow helps you to automate your business workflows by connecting your apps. You can build smart integrations to break the information silos in your business.
Pairing Zoho Flow with SIGNL4 can enhance your daily operations with an extension to your team wherever it is. The integration allows you to know when a critical issue has occurred.
How it Works
Zoho Flow compatibility allows you to distribute operational alerts to a mobile SIGNL4 team by using a ready-made function or simple webhook. Persistent notifications and acknowledgement requirements ensure that issues will be handled before it is too late.
Staff is alerted via mobile push, SMS text and voice call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Inbound webhook or email establishes connection from Zoho Flow to SIGNL4
On-call scheduling to alert the right people at the right time
Get recovery information as well
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
The integration of Zoho Flow and SIGNL4 is done using a custom function. In our example we send task information from a ClickUp to our SIGNL4 team.
Of course, also several other scenarios can be realized using the available apps in Zoho Flow.
In the Builder of Zoho Flow you can create a new flow. In our case we use the ClickUp app to trigger the flow when a new task is created in ClickUp. However, you can use any app that is suitable for you, e.g. Zoho CRM, Google Drive, etc.
Now you create a custom function (Logic -> Custom Functions). You just need to copy / paste the code below into your function.
string SIGNL4_Alerting(string teamsecret, string Title, string Message, string s4Service, string s4Location, string s4AlertingScenario, bool s4Filtering, string s4ExternalID, string s4Status)
// Supply the URL and parameters to the invoke URL task
data = Map();
// Alert title
// Alert message
// X-S4-Service: Assigns the alert to the service/system category with the specified name.
// X-S4-Location: Transmit location information ('latitude, longitude') with your event and display a map in the mobile app.
// X-S4-AlertingScenario: Pass 'single_ack' if only one person needs to confirm this alert. Pass 'multi_ack' in case this alert must be confirmed by the number of people who are on duty at the time this alert is raised.
// X-S4-Filtering: Specify a boolean value of true or false to apply event filtering for this event, or not. If set to true, the event will only trigger a notification to the team, if it contains at least one keyword from one of your services and system categories (i.e. it is whitelisted).
// X-S4-ExternalID: If the event originates from a record in a 3rd party system, use this parameter to pass the unique ID of that record. That ID will be communicated in outbound webhook notifications from SIGNL4, which is great for correlation/synchronization of that record with the alert.
// X-S4-Status: If you want to resolve an existing alert by an external id (X-S4-ExternalID), you can add this status parameter. It has two possible values: 'new' and 'resolved'. Sending an event with the status 'new' will create a new alert. If you want to resolve a alert, make sure to set the X-S4-Status to 'resolved' and provide an external ID via the 'X-S4-ExternalID' parameter for the alert(s) you want to resolve. It is only possible to resolve a alert with a provided external id that initially triggered it. If you set the status to any other value the event will be discarded. This means no alert will trigger from it.
headers = Map();
response = invokeurl
url :"https://connect.signl4.com/webhook/" + teamsecret
Once you have saved the function you can insert it into your flow and use is. The parameter teamsecret ist your SIGNL4 team secret.
That is it and now you can test the alert. In our case we create a new task in ClickUp that triggers the flow. You should then receive an alert in your SIGNL4 app.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
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