Mobile alerting with tracking & escalation for ZigiOps
Why SIGNL4
ZigiOps by ZigiWave is the one of the most flexible, no-code integration platforms. Connect your systems in minutes with the predefined integration templates. Scale and modify your integrations easily, without any code. Connect SIGNL4 with your tools to automate the events and data exchange between them to enhance your daily operations with an extension to your team wherever it is.
How it Works
SIGNL4 is an available connector in ZigiOps. All you need to do is verify the connection to your SIGNL4 and your other system’s instance with ZigiOps. You can then choose an available integration template for SIGNL4, which fits within your use case. All integration templates are flexible and can be modified to fit each use case.
Integration Capabilities
- Service engineers alerted via mobile push, text and voice
- Transfer events from other systems to SIGNL4
- Staff can acknowledge and take ownership for critical events that occur
- Alerts are escalated in case of no response
- Communicate with team members about a particular problem (in-alert chat)
- Tracking and visibility of problem solutions
- Integrated on-call duty planning
- Native integration with ZigiOps
- Sync all related and custom fields
- Advanced data mapping and filtering
Scenarios
- Workflow automation
- DevOps
- IT operations
- Service Management
- Sales, Marketing, Finance
- IoT
- IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc
The SIGNL4 connector in ZigiOps transmits events
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
In the example below we will be looking at how you can automatically transfer events from Micro Focus OpsBridge to SIGNL4 with ZigiOps.
Prerequisites:
A SIGNL4 (https://www.signl4.com) account
A ZigiOps instance (https://zigiwave.com)
A Micro Focus OpsBridge instance (https://microfocus.com, optional)
1. Log-in to ZigiOps and check the connection with your SIGNL4 and OpsBridge instances. For the SIGNL4 configuration you just need to enter your SIGNL4 team secret.
2. Load the SIGNL4 – OpsBridge events template from our library or create an integration from scratch. Modify the data mapping and filtering per your needs.
3. To test, launch the integration and when an event is created in OpsBridge, it will automatically be transferred to your SIGNL4 instance where an alert is sent to your team.
You can find more information about the SIGNL4 Connector and about the integration with OpsBridge directly at the ZigiWave web site.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.