Adds real-time alert notifications by push, text and voice calls to your Uptrends
Integrated on-call duty and shift scheduling allows for automated routing of ticket alerts to the right people at the right time
User-friendly mobile app for Android and iPhone provides incident and ticket management on-the-go
Integrates with a few mouse-clicks by email or webhook for a seamless experience
Why SIGNL4
Don’t just a get a text message or email when your website is down. Uptrends checks your website availability at one-minute intervals from 225 different locations worldwide. Uptrends can send out email and SMS alerts but where SIGNL4 comes in is the ease of managing an on-call team with instant collaboration and ownership of those alerts. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
The SIGNL4 team email address intercepts notifications and alerts on call team members. A SIGNL4 webhook can also establish a connection with Uptrends to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
Scenarios
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using Uptrends to monitor the up-time of critical servers. We are forwarding website down alerts via webhook to our SIGNL4 team.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
An Uptrends (https://uptrends.com) account
Let’s customize a webhook integration within Uptrends to make sure that we are sending an alerts that are raised to our SIGNL4 team. From the Main Menu, select Alerts and then choose Integrations.
On the customizations tab leave the Method as POST and enter the webhook URL for your SIGNL4 team. The rest of the defaults can be left as is.
Saving this integration will now allow you to add this Integration to an Alert Definition. To do this select Alerts > Alerting Definitions > Default Alert. Make sure to check the box for the Custom Integration created earlier.
Now, the next time the websites that are monitored are unavailable, SIGNL4 will receive the alert data via webhook and notify your on-call team.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.