Mobile Ticket Alerts for Uptrends

Respond faster and from anywhere to critical incidents

5stars

Mobile Alerts

Adds real-time alert notifications by push, text and voice calls to your Uptrends

Scheduling

Integrated on-call duty and shift scheduling allows for automated routing of ticket alerts to the right people at the right time

Mobile App

User-friendly mobile app for Android and iPhone provides incident and ticket management on-the-go

2-way Integration

Integrates with a few mouse-clicks by email or webhook for a seamless experience

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Mobile alerting with tracking & escalation for Uptrends

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 Why SIGNL4

Don’t just a get a text message or email when your website is down. Uptrends checks your website availability at one-minute intervals from 225 different locations worldwide. Uptrends can send out email and SMS alerts but where SIGNL4 comes in is the ease of managing an on-call team with instant collaboration and ownership of those alerts.   With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

The SIGNL4 team email address intercepts notifications and alerts on call team members.  A SIGNL4 webhook can also establish a connection with Uptrends to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Forwards Uptrends alerts to SIGNL4 for mobile alerting
  • Uses JSON payload via Webhook
  • Uses SMTP email to connect to your SIGNL4 team
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • 24/7 operations of critical infrastructure
  • On-call team management and alerting
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using Uptrends to monitor the up-time of critical servers.  We are forwarding website down alerts via webhook to our SIGNL4 team.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

An Uptrends (https://uptrends.com) account

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Let’s customize a webhook integration within Uptrends to make sure that we are sending an alerts that are raised to our SIGNL4 team. From the Main Menu, select Alerts and then choose Integrations.

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On Integrations page, you will enter the Type of Uptrends Integration and give it a name.

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On the customizations tab leave the Method as POST and enter the webhook URL for your SIGNL4 team. The rest of the defaults can be left as is.

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Saving this integration will now allow you to add this Integration to an Alert Definition. To do this select Alerts > Alerting Definitions > Default Alert.  Make sure to check the box for the Custom Integration created earlier.

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Now, the next time the websites that are monitored are unavailable, SIGNL4 will receive the alert data via webhook and notify your on-call team.

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Emails can also be forwarded to your SIGL4 team.

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Emails received will display in the mobile app like this.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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