Why SIGNL4
SysAid can send out alerts, but all too often the emails that are sent from critical events are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with SysAid to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
Scenarios
In our example we are sending incident data from SysAid to our SIGNL4 team by directing communication to a user with the unique team email address.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
Prerequisites
A SIGNL4 (https://www.signl4.com) account
A SysAid (https://www.sysaid.com/) account
Integration Steps
The incident details shown above will pass along to the SIGNL4 team and on-duty team members will be alerted via Push, SMS and Voice.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.