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Mobile alerting with tracking & escalation for Sumo Logic

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 Why SIGNL4

Sumo Logic provides data and visual monitoring tools in real time to help you better manage your application. This is great, but there is no extension of this information stream beyond a desktop dashboard. SIGNL4 takes Sumo Logic beyond the dashboard with a simple integration so mobile team members can be reliably notified through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation.

 How it Works

Creating rules for specific alerts in Sumo Logic allows for you to send critical data to the right team at the right time via webhook integration.

 Integration Capabilities

  • IT staff is alerted via mobile push, text and voice
  • Staff can acknowledge and take ownership for critical events that occur
  • Alerts are escalated in case of no response
  • Communicate within an alert to address a particular problem
  • Inbound webhook establishes connection from Sumo Logic to a SIGNL4 team
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Log Management
  • Security Analytics
  • Time Series Metrics
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

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When creating and managing the Monitors, the second option (Set Rules) allows for you to enter an email address to notify when the alert is triggered.  Entering your SIGNL4 team email address here will pass all the data from the alert and notify your on-call duty members with all the information in the alert, separated out in an easy to read format.

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To set up a WebHook connection

Go to Manage Data > Settings > Connections.

On the Connections page click Add.

Click WebHook.

In the Create Connection dialog, enter the Name of the connection.

(Optional) Enter a Description for the connection.

Enter the URL for the endpoint.

(Optional) If the third-party system requires an Authorization Header, enter it here

(Optional) Custom Headers, enter up to five comma separated key-value pairs.

For Payload, enter a JSON object in the format required by the target WebHook URL.

Click Save.

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Once you have that WebHook in place just adjust the alerts to trigger that webhook.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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