Mobile alerting with tracking & escalation for SteelCentral by Riverbed
Installing the agent on a VM machine will collect vital information such as memory and CPU usage. Alert definitions set within Steel Central will gather this information and display it through widgets on the dashboard as well as send an email out to responsible parties. This is where SIGNL4 comes in. Rather than having the email get lost in the inbox, SIGNL4 sends this critical data out to team members, immediately alerting them of mission critical issues.
How it Works
SIGNL4 retrieves detailed alert information sent from Steel Central via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.
Forwards incident information to SIGNL4 for mobile alerting
Alerts team via mobile push, text and voice
Uses Email to connect to your SIGNL4 team
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Application performance monitoring
How To Integrate
Integrate SIGNL4 with SteelCentral by Riverbed
Set notifications by going to Configure and Alert Definitions
Click Add Definition and fill in the appropriate conditions. Select the server an agent is installed and put in an email address to receive the notification. This is where the SIGNL4 team email address goes. Additional thresholds can be set in the Configure > Thresholds section.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. Here are the screenshots of changing the color, icon and overriding the Title and Text provided from Retrace.
Change Alert Color and Override Title + Text
Configure SIGNL override in the Services & Systems menu. Override text, colors and titles are triggered by keywords set within the mobile app.
Customize Alert Layout
In the Alert Notification section of SteelCentral you can determine the layout and values sent via email. SIGNL4 interprets this data and displays the content in easy to read boxes within the alert.
An email with the following parameters will display in the mobile app like this:
Attention, an alert has been triggered at 2019/03/12 17:05:00 UTC for server (WIN-VUC3LC07UVG) , which is violating a CPU Utilization threshold.
Current CPU Utilization: 94.4 %
Violations started: 2019/03/12 17:05:00 UTC (60 seconds)
Average CPU: 94.42%
Name: Machine State
Description: Up / Down
Upper Threshold: Minor: >=80.0 %; Major: >=95.0 %
Server Name: WIN-VUC3LC07UVG
Server Tags: USA
Parameters separated by a colon will display in its own section in the mobile app.