riverbed-steel central

Mobile alerting with tracking & escalation for SteelCentral by Riverbed

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 Why SIGNL4

Installing the agent on a VM machine will collect vital information such as memory and CPU usage. Alert definitions set within Steel Central will gather this information and display it through widgets on the dashboard as well as send an email out to responsible parties.  This is where SIGNL4 comes in. Rather than having the email get lost in the inbox, SIGNL4 sends this critical data out to team members, immediately alerting them of mission critical issues.

 How it Works

SIGNL4 retrieves detailed alert information sent from Steel Central via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.

 Integration Capabilities

  • Forwards incident information to SIGNL4 for mobile alerting
  • Alerts team via mobile push, text and voice
  • Uses Email to connect to your SIGNL4 team
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application performance monitoring
  • Server Metrics
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

Configure_Alert_Definitions

Set notifications by going to Configure and Alert Definitions.

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Click Add Definition and fill in the appropriate conditions.  Select the server an agent is installed and put in an email address to receive the notification.  This is where the SIGNL4 team email address goes.  Additional thresholds can be set in the Configure > Thresholds section.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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