riverbed-steel central

Mobile alerting with tracking & escalation for SteelCentral by Riverbed

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 Why SIGNL4

Installing the agent on a VM machine will collect vital information such as memory and CPU usage. Alert definitions set within Steel Central will gather this information and display it through widgets on the dashboard as well as send an email out to responsible parties.  This is where SIGNL4 comes in. Rather than having the email get lost in the inbox, SIGNL4 sends this critical data out to team members, immediately alerting them of mission critical issues.

 How it Works

SIGNL4 retrieves detailed alert information sent from Steel Central via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.

 Integration Capabilities

  • Forwards incident information to SIGNL4 for mobile alerting
  • Alerts team via mobile push, text and voice
  • Uses Email to connect to your SIGNL4 team
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application performance monitoring
  • Server Metrics

How To Integrate

Integrate SIGNL4 with SteelCentral by Riverbed

Set notifications by going to Configure and Alert Definitions

 

Click Add Definition and fill in the appropriate conditions.  Select the server an agent is installed and put in an email address to receive the notification.  This is where the SIGNL4 team email address goes.  Additional thresholds can be set in the Configure > Thresholds section.

 

 

Alert Optimization

SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

Change Alert Color and Override Title + Text 

Configure SIGNL override in the Services & Systems menu.  Override text, colors and titles are triggered by keywords set within the mobile app.

              

Customize Alert Layout

In the Alert Notification section of SteelCentral you can determine the layout and values sent via email.  SIGNL4 interprets this data and displays the content in easy to read boxes within the alert.

For example:

An email with the following parameters will display in the mobile app like this:

Attention, an alert has been triggered at 2019/03/12 17:05:00 UTC for server (WIN-VUC3LC07UVG) , which is violating a CPU Utilization threshold.

Current CPU Utilization: 94.4 %
Violations started: 2019/03/12 17:05:00 UTC (60 seconds)
Average CPU: 94.42%

Alert Details

Name: Machine State
Description: Up / Down
Configured thresholds:

  • Upper Threshold: Minor: >=80.0 %;  Major: >=95.0 %

Server Details

Server Name: WIN-VUC3LC07UVG
Server Tags: USA

Parameters separated by a colon will display in its own section in the mobile app.

Assemble your SIGNL4 team today!

     

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