Mobile alerting with tracking & escalation for SteelCentral by Riverbed
Installing the agent on a VM machine will collect vital information such as memory and CPU usage. Alert definitions set within Steel Central will gather this information and display it through widgets on the dashboard as well as send an email out to responsible parties. This is where SIGNL4 comes in. Rather than having the email get lost in the inbox, SIGNL4 sends this critical data out to team members, immediately alerting them of mission critical issues.
How it Works
SIGNL4 retrieves detailed alert information sent from Steel Central via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.
Forwards incident information to SIGNL4 for mobile alerting
Alerts team via mobile push, text and voice
Uses Email to connect to your SIGNL4 team
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Application performance monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Set notifications by going to Configure and Alert Definitions.
Click Add Definition and fill in the appropriate conditions. Select the server an agent is installed and put in an email address to receive the notification. This is where the SIGNL4 team email address goes. Additional thresholds can be set in the Configure > Thresholds section.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.