Mobile App | Push, SMS text, voice calls | Duty Scheduling and more
Adds real-time alert notifications by push, text and voice calls incl. escalations and status updates
Integrated on-call duty and shift scheduling allows for automated routing of ticket alerts to the right people at the right time
User-friendly mobile app for Android and iPhone provides incident and alert management on-the-go
Integrates with a few mouse-clicks into Retrace by Stackify
Retrace helps developers monitor the performance of their applications. It also provides server data and critical warnings. These notifications are sent via Email or SMS. SIGNL4 takes those notifications to the next level. Not only will users be notified but with on call scheduling, these alerts will go to the right people at the right time. Alerts will not be missed in an email inbox thanks to SIGNL4’s multiple notification channels and persistent alerting. With escalation procedures built in, SIGNL4 will ensure that time critical alerts are responded to quickly.
How it Works
SIGNL4 retrieves detailed alert information sent from Retrace via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.
Benefits and Value-Add
Forwards incident information to SIGNL4 for mobile alerting
Reliable and persistent alerting via mobile push, text and voice calls
Uses Email to connect to your SIGNL4 team
On-call scheduling ensures the right person receives the alert at the right time
Targeted mobile notifications with response tracking and automated escalations
Communicate within an alert to address a particular problem
Real-time cross-team transparency on alert status and ownership on mobile devices
Mobile app for Android and iPhone to conveniently manage alerts from anywhere
Application performance monitoring
Easy and quick integration
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery based on availability, duty schedules, etc.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
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Integration with Retrace by Stackify
First thing that needs to be done is to create a webhook integration to send alert and errors to.
From the top navigation click on the Settings drop down menu and select Webhook under the Integrations heading.
Click Add Webhook.
Enter the Name and SIGNL4 webhook URL and click Save.
Edit the Notification Group that is currently notifying on Alerts and Errors. Ensure that the new SIGNL4 webhook is selected and choose which Alert and Error type you would like sent to SIGNL4.
SIGNL4 will now receive alerts and errors that arise.
Tips & Tricks
SIGNL4 can further increase the visibility of alerts through its Signals and Services categories. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. You can also augment ticket alerts with maps or change the subject or message to a more comprehensible content.
Alert categories in SIGNL4 also allow to group ticket alerts and even to route those ticket notifications to your staff based on skills or other criteria. Screenshots show how to override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.