Mobile alerting with tracking & escalation for Retrace by Stackify
Retrace helps developers monitor the performance of their applications. It also provides server data and critical warnings. These notifications are sent via Email or SMS. SIGNL4 takes those notifications to the next level. Not only will users be notified but with on call scheduling, these alerts will go to the right people at the right time. Alerts will not be missed in an email inbox thanks to SIGNL4’s multiple notification channels and persistent alerting. With escalation procedures built in, SIGNL4 will ensure that time critical alerts are responded to quickly.
How it Works
SIGNL4 retrieves detailed alert information sent from Retrace via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.
Forwards incident information to SIGNL4 for mobile alerting
Alerts team via mobile push, text and voice
Uses Email to connect to your SIGNL4 team
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Application performance monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
First thing that needs to be done is to create a new user with the SIGNL4 team email address.
Under Settings select Users.
Enter the user credentials. For the Email, use the SIGNL4 team email address.
Under the Notification group Memberships section be sure to select EMAIL for the Alerts the team should receive.
Clicking Account Admin will allow the SIGNL4 user to have all access to each of the resources that are being monitored.
Under Settings and Notification Groups you should see all the groups that are currently set to receive alerts. Adding the SIGNL4 User to an existing group will ensure SIGNL4 starts alerting team members of incidents this group is responsible for.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.