Why SIGNL4
Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support via email.
How it Works
SIGNL4 intercepts those emails and delivers them to the on-call members to quickly address the issue. Just one single user created in Spiceworks can send open ticket alerts to your entire SIGNL4 team, ensuring that the is acknowledged and responded to in a timely manner. Without SIGNL4, tickets may go unread in emails and issues may go unresolved.
Integration Capabilities
Scenarios
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
First create a user. Under Settings click on Employee Administration. Add a team member with the SIGNL4 email address.
Once tickets are opened and assigned to the SIGNL4 team ALL team members will receive the alert no matter where they are.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.