Mobile alerting with tracking & escalation for SolarWinds NPM
SolarWinds can send out alerts, but all too often the emails that are sent from critical events are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 notifies teams on their mobile devices when custom alert conditions are met in SolarWinds NPM.
IT staff is alerted via mobile push, text and voice
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Inbound webhook or email establishes connection from SolarWinds NPM to a SIGNL4 team
On-call scheduling to alert the right people at the right time
Database and Server Management
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
From the main dashboard go to Alerts & Activity > Alerts.
Select an Alert then click on Edit Alert Definition.
Once you are editing the alert click on Triggers Actions.
In the Trigger Actions section click on Add Action.
The simplest form of getting this alert to SIGNL4 is to send an email to the SIGNL4 email address.
If you are already receiving emails to an inbox, just add the SIGNL4 email as a CC.
You can also send a Post Request to the signal.
Enter the URL provided by SIGNL4 and the message that you want delivered. SIGNL4 will receive this message and generate an alert.
With either of these actions added SIGNL4 will receive the alert and notify on duty members of that team.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
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The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.