skypro

Mobile alerting with tracking & escalation for SKyPRO

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 Why SIGNL4

SKyPRO is a specialist in access and identity governance. With the help of SKyPRO’s solutions, for example, security problems can be detected in time and, by means of automated processes, appropriate actions can be executed that reliably and consistently enforce your security policies.

The integration of SKyPRO with SIGNL4 enables the fast and reliable alerting of IT staff and IT on-call teams before small problems become big disasters.

 How it Works

SIGNL4 is natively available as function in SKyPRO. Using the SIGNL4 app, you can easily alert your team through an automated workflow via push, SMS text and voice calls and including escalation, duty scheduling and collaboration.

 Integration Capabilities

  • Service engineers alerted via mobile push, text and voice
  • Transfer events from other systems to SIGNL4
  • Staff can acknowledge and take ownership for critical events that occur
  • Alerts are escalated in case of no response
  • Communicate with team members about a particular problem (in-alert chat)
  • Tracking and visibility of problem solutions
  • Integrated on-call duty planning
  • Native integration with SKyPRO

 Scenarios

  • Security
  • SecOps
  • DevOps
  • IT operations
  • Service Management
  • Sales, Marketing, Finance
  • IoT
  • IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc
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The SIGNL4 function in SKyPRO transmits events

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.

In our example we have configured SKyPRO in order to detect a security threat that when a previously disabled user account gets activated again. So, if an employee leaves the company the respective user account gets deactivated. If this account gets re-activated again it might mean a security threat. The responsible employees need to get an alert immediately.

 

skypro-dashboard

The SKyPRO dashboard shows an overview of current and past events and security breaches.

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Under Administration you can configure SKyPRO and manage the rules.

skypro-signl4

You can configure SIGNL4 alerting as a function in SKyPRO. The function name is “elasticsearch.signl4OnEvent”. You can then specify the conditions and as Subject you can enter a description that is send as part of the SIGNL4 alert.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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