Mobile alerting with tracking & escalation for SKyPRO
SKyPRO is a specialist in access and identity governance. With the help of SKyPRO’s solutions, for example, security problems can be detected in time and, by means of automated processes, appropriate actions can be executed that reliably and consistently enforce your security policies.
The integration of SKyPRO with SIGNL4 enables the fast and reliable alerting of IT staff and IT on-call teams before small problems become big disasters.
How it Works
SIGNL4 is natively available as function in SKyPRO. Using the SIGNL4 app, you can easily alert your team through an automated workflow via push, SMS text and voice calls and including escalation, duty scheduling and collaboration.
Service engineers alerted via mobile push, text and voice
Transfer events from other systems to SIGNL4
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate with team members about a particular problem (in-alert chat)
Tracking and visibility of problem solutions
Integrated on-call duty planning
Native integration with SKyPRO
Sales, Marketing, Finance
IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc
The SIGNL4 function in SKyPRO transmits events
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.
In our example we have configured SKyPRO in order to detect a security threat that when a previously disabled user account gets activated again. So, if an employee leaves the company the respective user account gets deactivated. If this account gets re-activated again it might mean a security threat. The responsible employees need to get an alert immediately.
The SKyPRO dashboard shows an overview of current and past events and security breaches.
Under Administration you can configure SKyPRO and manage the rules.
You can configure SIGNL4 alerting as a function in SKyPRO. The function name is “elasticsearch.signl4OnEvent”. You can then specify the conditions and as Subject you can enter a description that is send as part of the SIGNL4 alert.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.