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Mobile alerting with tracking & escalation for SignalFx

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 Why SIGNL4

SignalFx is a real-time cloud monitoring platform for infrastructure, micro-services, and applications. The platform collects metrics and traces across components in a cloud environment, replacing traditional point tools with a single integrated solution that works across the stack.

 How it Works

SIGNL4 team email address establishes connection with SignalFx to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Forwards SignalFx events to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Uses Webhook URL to establish a connection
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Infrastructure Monitoring
  • Application Monitoring
  • Cloud VM monitoring
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

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Once you have resources that are monitored within SignalFx you then need to setup a new detector.

From the web portal, go to the Alert menu option and select New Detector.

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Follow the prompts to setup the monitoring that you wish to receive alerts on.

Add Recipients section enter the SIGNL4 email address.

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Alternatively, you can also choose to send the data to a webhook URL.  Each SIGNL4 team has its own webhook URL.  Enter the link in the space provided once you choose Webhook as a recipient.

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Alerts will come into SIGNL4 as soon as they are raised.

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Augmenting these alerts with specific colors, icons and overriding the text is a quick and easy way to see if the alert needs immediate attention by quickly glancing at the alert colors.  Alerts sent via Webhook will separate out values into individual boxes, making them easier to read.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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