Mobile alerting with tracking & escalation for ServiceNow
ServiceNow together with SIGNL4 is able to push intelligent mobile alert notifications to IT ops teams on duty. Team members will be notified persistently until acknowledgement. Incident ownership can then be seen and tracked throughout the team. This significantly accelerates the response to critical incidents that need swift attention and resolution.
How it Works
Your SIGNL4 team’s inbound webhook will trigger ServiceNow to send notifications to IT professionals immediately.
Acknowledge and act on open alerts in SIGNL4
ITSM staff will receive enriched push notifications with event parameters on their mobile devices as incidents occur
Team members will begin to receive notifications from ServiceNow right after getting back “on-duty”
Fix progress can be communicated via ChatOps in SIGNL4
Integrate simply with an inbound webhook
On-call scheduling to alert the right people at the right time
How To Integrate
Read how to establish your connection with ServiceNow on our blog.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.