Mobile alerting with tracking & escalation for ServiceNow
SIGNL4 complements ServiceNow with real-time mobile alert notifications to IT ops, helpdesk or maintenance teams on duty. Team members will be notified persistently until acknowledgement via push, text and voice calls. Incident ownership can then be seen and tracked throughout the team. This significantly accelerates the response to critical incidents that need swift attention and resolution.
How it Works
Installing the SIGNL4 app via the Application Manager will trigger ServiceNow to send notifications to IT professionals immediately.
Acknowledge and act on open alerts in SIGNL4
ITSM staff will receive enriched push notifications with event parameters on their mobile devices as incidents occur
Team members will begin to receive notifications from ServiceNow right after getting back “on-duty”
Fix progress can be communicated via ChatOps in SIGNL4
Integrate simply with an inbound webhook
On-call scheduling to alert the right people at the right time
Mobile maintenance dispatching
How To Integrate
In this section, please follow the exact steps required to successfully install/configure the instance after installing your application:
Search for a record with the name “Notify major incidents via SIGNL4” and open its details
Adjust the “When to run” criteria according to your needs. With the criteria you define what a major incident in your business scenario is (e.g. Urgency is High).
At the same time you define when you what to forward such incidents to SIGNL4
(e.g. trigger condition is INSERT and/or UPDATE of an incident). Checking both boxes will result in two alerts being sent but only one alert after that which is Update. To only receive one alert please check Update only.
You are done. Proceed with section 5.
Testing the configuration
After you have completed the setup configuration described in the previous section, perform the following steps:
Log an incident that triggers the business rule (e.g. matches its criteria)
Open the SIGNL4 app or login to the SIGNL4 portal (https://account.signlcom/manage) and find your ServiceNow incident in the New Signls view. Or in the Signls overview in the web portal.
If you would like to see updates from the acknowledged Signls report back to ServiceNow, please let us know via chat.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.