ServiceNow together with SIGNL4 is able to push intelligent mobile alert notifications to IT ops teams on duty. Team members will be notified persistently until acknowledgement. Incident ownership can then be seen and tracked throughout the team. This significantly accelerates the response to critical incidents that need swift attention and resolution.
How it Works
Your SIGNL4 team’s inbound webhook will trigger ServiceNow to send notifications to IT professionals immediately.
ITSM staff will receive enriched push notifications with event parameters on their mobile devices as incidents occur
Team members will begin to receive notifications from ServiceNow right after getting back “on-duty”
Staff can claim responsibility for incident fixes
Fix progress can be communicated via ChatOps in SIGNL4
Read how to establish your connection with ServiceNow on our blog.