Mobile alerting with tracking & escalation for Segment
When critical events happen, SIGNL4 is the fastest way to alert your staff, engineers, or other teams on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.
Segment is a leading customer data platform offering software and APIs to collect, clean, and control customer data. Segment collects user events from your web & mobile apps and provides a complete data toolkit to different teams (e.g. customer services, sales, marketing, product or engineering) in your company.
Pairing Segment with SIGNL4 can enhance your daily operations with an extension to your team wherever it is. The integration allows you to know when a critical issue has occurred.
How it Works
Segment compatibility allows you to distribute operational alerts to a mobile SIGNL4 team by using a ready-made function or simple webhook. Persistent notifications and acknowledgement requirements ensure that issues will be handled before it is too late.
Staff is alerted via mobile push, SMS text and voice call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Communicate within an alert to address a particular problem
Inbound webhook or email establishes connection from Segment to SIGNL4
On-call scheduling to alert the right people at the right time
Get recovery information as well
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
The integration of Segment and SIGNL4 is done either using a Webhook destination or using a dedicated destination function. In our example we send an customer information from a Python script and then send an alert to our SIGNL4 team.
You can choose the Webhook as destination and within your webhook settings you specify your SIGNL4 webhook URL including your team secret.
Alternatively you can use a destination function that gives you even more flexibility. When adding a function you can see sample code that already sends an HTTP request. Here you just need to adapt the endpoint and assign your SIGNL4 webhook URL including the team secret. You can add additional parameters as needed.
That is it and now you can test the alert. To do this you can simply use the test functionality within your webhook or function destination. You should then receive an alert in your SIGNL4 app.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.