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Mobile alerting with tracking & escalation for Samanage

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 Why SIGNL4

The Samanage application is a cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system that collects data from Windows, Mac, Linux, and Unix systems.  Samanage relies on email notifications to alert users of incidents and tickets created within the system.  SIGNL4 greatly enhances this workflow by intercepting these emails and delivering them to users’ smartphones via push, text and voice calls. Emails will no longer be overlooked and with persistent notifications, incidents will be acknowledged and corrected faster than ever before.

 How it Works

SIGNL4 can retrieve detailed incident information sent from Samanage via an email webhook. On-call users responsible for such incidents will receive mobile alerts and can take ownership and even collaborate with peers if needed.

 Integration Capabilities

  • Forwards incident information to SIGNL4 for mobile alerting
  • Alerts team via mobile push, text and voice
  • Uses Email to connect to your SIGNL4 team
  • Staff can acknowledge tickets and take ownership
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Incident Management
  • Risk Analysis
  • Ticket Management
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

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Forwarding ticket information is quick and easy.  Just enter your team’s SIGNL4 email address and the ticket is automatically sent to the on call members.  Teammates can collaborate in the Signl’s that are raised and if an alert goes unacknowledged, it is escalated to a manager.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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