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Mobile alerting with tracking & escalation for Samanage

mobile samanage_2

 Why SIGNL4

The Samanage application is a cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system that collects data from Windows, Mac, Linux, and Unix systems. Samanage relies on email notifications to alert users of incidents and tickets created within the system.  SIGNL4 greatly enhances this workflow by intercepting these emails and delivering them to users’ smartphones via push, text and voice calls. Emails will no longer be overlooked and with persistent notifications, incidents will be acknowledged and corrected faster than ever before.

 How it Works

SIGNL4 can retrieve detailed incident information sent from Samanage via an email webhook. On-call users responsible for such incidents will receive mobile alerts and can take ownership and even collaborate with peers if needed.

 Integration Capabilities

  • Forwards incident information to SIGNL4 for mobile alerting
  • Alerts team via mobile push, text and voice
  • Uses Email to connect to your SIGNL4 team
  • Staff can acknowledge tickets and take ownership
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Incident Management
  • Risk Analysis
  • Ticket Management

How To Integrate

Integrate SIGNL4 with Samanage

Forwarding ticket information is quick and easy.  Just enter your team’s SIGNL4 email address and the ticket is automatically sent to the on call members.  Teammates can collaborate in the Signl’s that are raised and if an alert goes unacknowledged, it is escalated to a manager.

Alert Optimization

SIGNL4 uses ‘Services & Systems’ alert categories to improve readability of critical alerts and to increase attentiveness. Whenever SIGNL4 receives an event, it tries to match defined categories to determine how to color the alert, which push sound to use, and which icon to assign. Categories are also used as a way to augment alerts.

Easy to Read Alerting

SIGNL4 automatically separates parameters received and displays them in a format that can be easily read and deciphered. Here are two examples of how SIGNL4 takes an email and a JSON post to a Webhook and displays them in boxes within the app.

JSON format:

{
“Computer”: “Mustafar”,
“Disk Space”: “Low”,
“Severity”: “Critical”,
“Attention”: “IT”,
“Disk Usage”: “Above 95%”,

Email format:

Computer: Mustafar
Disk Space: Low
Severity: Critical
Attention: IT
Disk Usage: Above 95%

Alert Severity At A Glance

Under the Services and Systems section, you can further enrich the alerts with color and icons.  Having an alert raise with a red background for critical alerts and yellow for medium alerts, etc. will allow users to know at a glance if the alert is urgent.  These color schemes and icons are read through the incoming events parameters and identified as keywords which trigger the condition of the displayed alert.

    

Overriding Title and Text

Overwriting Signl values can provide attention grabbing text that immediately alerts the user that an issue is critical.  No matter what subject line was sent from the following alert, the title of the alert will be changed based on the value set below.

  

Assemble your SIGNL4 team today!

  

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