Mobile alerting with tracking & escalation for RudderStack
Why SIGNL4
RudderStack is a real-time event streaming for customer data allowing customers to quickly deploy flexible, powerful customer data pipelines, then send the data to their entire stack – without the engineering headache.
SIGNL4 extends RudderStack and adds app-based mobile alerting and incident response including push, SMS text, voice calls, escalations and collaboration. The integrated duty planning helps you to schedule your team’s on-call duties and allows you to see how is on duty at any given time.
How it Works
SIGNL4 is available as a standard destination in RudderStack. You can simply add SIGNL4 as a destination to your connection.
- Integrate with other tools to send alerts easily
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a particular problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Add reliable alerting to other systems of your technology stack
- 24×7 operations
- Anywhere critical incidence response
- On-call scheduling of teams
Benefits
- Significantly shorter response times
- Ensures attention for critical alerts and minimizes false alerts
- Clear responsibilities and transparent ownership of incidents
- Collaboration with team members when assistance is needed
Events in RudderStack are sent the SIGNL4 via HTTP request
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In the RudderStack you can add your SIGNL4 destination.
SIGNL4 is available as a Destination in RudderStack. You can just insert it and configure your parameters accordingly.
The most important setting is the API Key which is your SIGNL4 team secret. The rest is optional.
Once configured you can use SIGNL4 in your connection in order to alert your team.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.