Mobile alerting with tracking & escalation for Pulseway
Why SIGNL4
Using Pulseway alone is a great step to making sure you can tackle any system issues from anywhere in the world. But making sure you know about these issues before they become critical is the first step. That’s where SIGNL4 comes in. Intercepting notification messages and alerting team members of server status is a great proactive approach to ensure the networks stays up and running.
How it Works
SIGNL4 can retrieve detailed incident information sent from Pulseway via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.
Integration Capabilities
- Forwards incident information to SIGNL4 for mobile alerting
- Alerts team via mobile push, text and voice
- Uses Email to connect to your SIGNL4 team
- Staff can acknowledge tickets and take ownership
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Network Monitoring
- Performance Analysis
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Create a User from the web portal with the SIGNL4 email address.
Assign that user to a to a Team responsible for monitoring devices.
On Duty SIGNL4 members will now receive alerts based on the notifications sent from Pulseway.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.