thingworx_350x200

Mobile alerting with tracking & escalation for PTC ThingWorx

thingworx-signl4

 Why SIGNL4

PTC ThingWorx is a platform for the development and deployment of smart, connected IoT (Internet of Things) devices. Pairing this powerful IoT platform with SIGNL4 can enhance your daily operations with an extension to your mobile team in the field or on the shop floor.

 How it Works

All it takes to pair ThingWorx and SIGNL4 is a small script in ThingWorx that calls the SIGNL4 webhook to trigger the alert.

 Integration Capabilities

  • Service engineers alerted via mobile push, text and voice
  • Staff can acknowledge and take ownership for critical events that occur
  • Alerts are escalated in case of no response
  • Communicate within an alert to address a particular problem
  • Alert on critical device states
  • Two-way integration to interact or set the device state

 Scenarios

  • Industrial IoT
  • Industry 4.0
  • IoT Service Alerting
  • IoT Device Management
  • Manufacturing, Utility, Oil and Gas, Agriculture, etc.
FS_neu_2

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

Gathering events from IoT devices and sending team alerts in case of critical incidents is a broad field. It starts with simple prototypes using a Raspberry Pi and goes up to industrial IoT scenarios, machine data or distributed systems in the field.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com.

In our example we simulate a building with a temperature sensor and if the temperature is too low we raise an alert. The building, sensor and related entities are all defined in the ThingWorx portal.

Prerequisites

SIGNL4 account

PTC ThingWorx (if you do not have an account yet you can get a free trial account here.)

The ThingWorx quick start guide

thingworx-house

Create the ThingWorx Scenario If you have your IoT devices already defined in ThingWorx you can proceed with the next step. If not please follow the steps explained in this tutorial. As a result you will have a MyHouse Thing with a temperature sensor.

thingworx-house-properties

The MyHouse Thing has several properties as defined in the tutorial. One property is the temperature.

This is what we monitor and if the temperature is too low we will raise an alert.

thingworx-house-subscription

Create the Subscription in ThingWorx Now, in our MyHouse Thing we create a subscription as already described in the tutorial.

The JavaScript code of this subscription contains the whole logic of sending the alert notification via SIGNL4. It puts all the necessary data into a JSON format and then sends an HTTP Post request to the SIGNL4 webhook URL. Please make sure you use your team secret here. You can find a sample script in GitHub.

thingworx-house-alert

Create the Alert in ThingWorx In order to trigger the above subscription we need an alert. We create the alert as described in the tutorial. The alert checks for certain conditions. In our case it triggers if the temperature is below 32 degrees.

Test It! We can now simulate a low temperature without the need to have an actual sensor or to wait for freezing temperatures. You can just go the the properties of the MyHouse Thing and edit the temperature value. Set it to 20 degrees for example. This as a result triggers the alert and the corresponding subscription sends the alert notification to SIGNL4 so your team will receive it.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

Related Integrations

Checkly

Business / IT Ops

Checkmk

IT Ops

ConnectWise

IT Ops

Dynatrace

IT Ops

Icinga2

IoT / IT Ops

Microsoft Teams

Business / IT Ops

PRTG Network Monitor

IoT / IT Ops

ServiceNow

IoT / IT Ops

Zabbix

IT Ops

Zendesk

IT Ops

Ready for a free 30-days trial?