SIGNL4_Pipedream_neu

Mobile alerting with tracking & escalation for Pipedream

signl4-pipedream

 Why SIGNL4

When critical systems fail, SIGNL4 is the fastest way to alert your staff, engineers, IT admins on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.

Pipedream is a serverless integration and compute platform that makes it easy to connect apps and develop event-driven workflows.

Pairing Pipedream with SIGNL4 can enhance your daily operations with an extension to your team wherever it is. The integration does not only allow you to know when a critical issue has occurred but also when it was resolved no matter where you are.

 How it Works

SIGNL4 is available as a ready-to-use Action in the Pipedream. Using the SIGNL4 action, you can easily alert your team through an automated workflow.

 Integration Capabilities

  • Developers and service engineers alerted via mobile push, text and voice
  • Integration with SIGNL4 via webhook or email (SMTP)
  • Staff can acknowledge and take ownership for critical events that occur
  • Alerts are escalated in case of no response
  • Communicate within an alert to address a particular problem
  • Tracking and visibility of problem solutions
  • Integrated on-call duty planning
  • Alert on critical IoT device states
  • Two-way integration to interact or set the device state

 Scenarios

  • Workflow automation
  • DevOps
  • IT operations
  • Service Management
  • Software development
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Tickets and Incidents in Pipedream are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

The integration of Pipedream and SIGNL4 is done using a webhook and available as a ready-to-use Action. This one generates an alert and sends it to a SIGNL4-Team.

Prerequisites

A SIGNL4 account (https://www.signl4.com)

A Pipedream account (https://pipedream.com)

pipedream-signl4-action

Login to the Pipedream portal and create a new Workflow. In our example the trigger is an email.

Now you add a Step and in the search box you enter SIGNL4. Add the SIGNL4 Alerting Action and specify the parameters accordingly. You can use static parameters or values from previous steps. The TeamSecret is your SIGNL4 team secret, i.e. the first part of your SIGNL4 email address.

That is it and now you can test the alert. You can do so directly in your workflow and you should then receive an alert in your SIGNL4 app.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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