Mobile alerting with tracking & escalation for Panopta
Panopta can send out alerts, but all too often the emails that are sent from critical events are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with Panopta to enable mobile notification and alerting capabilities for operational and network teams.
Forwards Panopta alerts to SIGNL4 for mobile alerting
Uses SMTP email to connect to your SIGNL4 team
Uses Webhook integration to forward event information to SIGNL4 team
Staff can acknowledge and take ownership for critical events that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
First create a user within Panopta and provide that user with the SIGNL4 team email address.
Assign that user to an alert timeline.
Now Alerts that are triggers will be immediately sent to the SIGNL4 team.
From the Integrations menu option you can select Webhook.
Select POST and put in the SIGNL4 webhook URL.
Using the parameters given in the webhook creation section will allow you specifically choose which data is import for SIGNL4 to receive.
Lastly, simply add this Webhook to an alert timeline.
Alerts can be augmented to display colors, icons and specific sounds. These settings are found with the mobile app under Services & Systems.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
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The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.