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Mobile alerting with tracking & escalation for Panopta

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 Why SIGNL4

Panopta can send out alerts, but all too often the emails that are sent from critical events are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team email address establishes connection with Panopta to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Forwards Panopta alerts to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Uses Webhook integration to forward event information to SIGNL4 team
  • Staff can acknowledge and take ownership for critical events that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
    • On-call scheduling to alert the right people at the right time

 Scenarios

  • Server Monitoring
  • Resource Monitoring
  • Network Analytics
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

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VIA email:

First create a user within Panopta and provide that user with the SIGNL4 team email address.

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Assign that user to an alert timeline.

Now Alerts that are triggers will be immediately sent to the SIGNL4 team.

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VIA Webhook

From the Integrations menu option you can select Webhook.

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Select POST and put in the SIGNL4 webhook URL.

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Using the parameters given in the webhook creation section will allow you specifically choose which data is import for SIGNL4 to receive.

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Lastly, simply add this Webhook to an alert timeline.

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Alerts can be augmented to display colors, icons and specific sounds.  These settings are found with the mobile app under Services & Systems.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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