Panopta can send out alerts, but all too often the emails that are sent from critical events are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with Panopta to enable mobile notification and alerting capabilities for operational and network teams.
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
First create a user within Panopta and provide that user with the SIGNL4 team email address.
Assign that user to an alert timeline.
Now Alerts that are triggers will be immediately sent to the SIGNL4 team.
Using the parameters given in the webhook creation section will allow you specifically choose which data is import for SIGNL4 to receive.
Alerts can be augmented to display colors, icons and specific sounds. These settings are found with the mobile app under Services & Systems.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.