Mobile alerting with tracking & escalation for Opsview
Opsview can send out alerts, but all too often the emails that are sent from critical events are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with Opsview to enable mobile notification and alerting capabilities for operational and network teams.
Forwards Opsview alerts to SIGNL4 for mobile alerting
Uses SMTP email to connect to your SIGNL4 team
Staff can acknowledge and take ownership for critical events that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are sending incident data from Opsview to our SIGNL4 team by directing communication to a user with the unique team email address.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
We first need to add a new user within Opsview with the SIGNL4 email address. To add a new User, click on the ‘Add New’ button.
Once clicked, this button will display the ‘New User’ configuration window.
On the Notifications tab add in the SIGNL4 email address. This ensures that all alerts directed to this user will raise a signal to the entire SIGNL4 team.
On the Notification Profiles section indicate which alerts the SIGNL4 team should receive. Clicking Save/Update will put these changes in place.
At this point the next time any of the alerts selected in the profile are triggered, the SIGNL4 team will receive these alerts. The benefit here is that users will not just receive an email. They will be alerted no matter where they are using SIGNL4 push, SMS and Voice capabilities.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
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