Mobile alerting with tracking & escalation for Netreo
Why SIGNL4
Netreo is a hybrid monitoring service capable of monitoring not only on-prem servers but also Azure and AWS installations. Performance monitors are easy to configure, and notification channels are configured with just a few clicks. SIGNL4 ensures that all on-duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
We use a simple webhook to integrate with Netreo and to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards Netreo incidents to SIGNL4 for mobile alerting
- Webhook integration
- Staff can acknowledge and take ownership for critical incidents that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Application Performance Monitoring
- Server Resource Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
First we need to establish a connection to S4 using a webhook. Detailed steps to setup Webhook integration as follows:
Navigate to Integrations screen and create a new Webhook Integration.
Specify URL endpoint for target webhook.
Specify web method to use for this endpoint (POST).
Now, the last step is to tell Netreo what notifications and from what resources need to be published to this custom Webhook. Navigate to Notifications screen under Account Settings in Netreo and create a new notification rule that sends notifications from resources to your newly defined SIGNL4 Webhook.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.