Mobile alerting with tracking & escalation for Monitoria
When critical systems fail, SIGNL4 is the fastest way to alert your staff, engineers, IT admins on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.
Monitoria is a cloud based site monitoring solution that is very lightweight and easy to get started. Performance monitors are easy to configure, and notifications are automatically sent to the email address who signed up for the account. SIGNL4 can intercept this email and distribute the alert to several engineers at once. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with Monitoria to enable mobile notification and alerting capabilities for operational and network teams.
Monitoria emails are sent to SIGNL4 for mobile alerting
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using Monitoria to monitor the heartbeat of critical servers. We are setting up a site monitor and will send alerts to the SIGNL4 team when the server is unreachable.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
First, setup a monitor. From the Monitoria dashboard click New Uptime Monitor
Enter a URL you want to monitor. We will use the web portal of an application server.
Click on Create Monitor. By default, there is a 5 min interval check. Upon 3 failures of this check, a notification is emailed out. The email is pretty basic with a link to the online monitoring page.
We have sent this email to the SIGNL4 dedicated address for mobile alerting. Using the Services & Systems we have changed the color and the Title of the alert.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.