Monitoria1

Mobile alerting with tracking & escalation for Monitoria

Monitoria_S41

 Why SIGNL4

When critical systems fail, SIGNL4 is the fastest way to alert your staff, engineers, IT admins on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.

Monitoria is a cloud based site monitoring solution that is very lightweight and easy to get started.  Performance monitors are easy to configure, and notifications are automatically sent to the email address who signed up for the account.  SIGNL4 can intercept this email and distribute the alert to several engineers at once.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team email address establishes connection with Monitoria to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Monitoria emails are sent to SIGNL4 for mobile alerting
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application Monitoring
  • Server Monitoring
  • SSL Monitoring
FS_neu_2

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using Monitoria to monitor the heartbeat of critical servers.  We are setting up a site monitor and will send alerts to the SIGNL4 team when the server is unreachable.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A Monitoria (https://monitoria.ca/) account

Monitoria_UptimeMonitor1

First, setup a monitor. From the Monitoria dashboard click New Uptime Monitor

Enter a URL you want to monitor. We will use the web portal of an application server.

Monitoria_UptimeMonitor2

Click on Create Monitor. By default, there is a 5 min interval check.  Upon 3 failures of this check, a notification is emailed out.  The email is pretty basic with a link to the online monitoring page.

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Monitoria_S41

We have sent this email to the SIGNL4 dedicated address for mobile alerting. Using the Services & Systems we have changed the color and the Title of the alert.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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