Mobile alerting with tracking & escalation for Monitis
Why SIGNL4
Monitis is a cloud-based website, server and performance monitor with easy to configure dashboards and user setup. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with Monitis to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards Monitis alerts to SIGNL4 for mobile alerting
- Uses SMTP email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Website Monitoring
- Server Up-time Monitoring
- Performance Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Setting up Monitis in your environment is very easy. A simple URL/IP address will automatically build dashboards reporting the system state of servers. For performance metrics, a downloadable agent is available. In order for SIGNL4 to receive these events, all that is required is to create a new Contact. From the dashboard click on the Alerts drop down menu and select Contacts.
From here you just enter in the SIGNL4 Team email address.
Adding this contact to existing monitors is very simple. Just select the monitor and edit the settings to receive alerts on errors and resolutions.
SIGNL4 has a great tool, Systems and Services which allows customization of the alerts within the mobile app. The screenshots below show how a blue banner is replaced with red, the title text is overwritten and at a glance, users will immediately know of critical issues.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.