Mobile alerting with tracking & escalation for SMAX
Service Management Automation X (SMAX) is a ticket based ITSM that can send out alerts to incidents that are created, but all too often the emails that are sent from critical events and service tasks are missed. SIGNL4 ensures that all on duty members receive, acknowledge and resolve those critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address is used to establish the connection with SMAX to enable mobile notification and alerting capabilities for operational and network teams.
Forwards SMAX ticket information to SIGNL4 for mobile alerting
Uses SMTP email to connect to your SIGNL4 team (a 2-way connector is under development)
Staff can acknowledge and take ownership for critical events that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
How To Integrate
Integrating SIGNL4 with Service Management Automation X
In our example we are sending incident ticket information from SMAX to our SIGNL4 team by directing communication to a user with the unique team email address.
Please, note that we do have a native 2-way connector to SMAX under development.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
First, we need to create a new user in SMAX. This new user’s contact details will have the SIGNL4 Team email address. To add a new user go to Administration > People and click on New.
Enter the details in for the new user including the SIGNL4 email as the contact address.
At this point simply assigning this new user as the owner of an incident will send the details to the SIGNL4 team. It’s that easy!
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.