Mobile alerting with tracking & escalation for Meta API
Why SIGNL4
Meta API is a platform for developers who want to quickly create easy to maintain APIs integrations without losing control. It allows you to build strong automation in minutes. Meta API is an open API solution to accelerate code, authentication, deployment and monitoring to let you focus on new features, not boilerplate code.
SIGNL4 extends Meta API and adds app-based mobile alerting and incident response including push, SMS text, voice calls, escalations and collaboration. The integrated duty planning helps you to schedule your team’s on-call duties and allows you to see how is on duty at any given time.
How it Works
SIGNL4 is available as a standard API in Meta API. You can simply add SIGNL4 as an API and then use one of the SIGNL4 REST API’s available functions.
- Test and use all functions of the SIGNL4 REST API easily
- Integrate with other API’s to send alerts, manage teams, etc.
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a particular problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Development and prototyping
- Add reliable alerting to other systems via API’s
- 24×7 operations
- Anywhere critical incidence response
- On-call scheduling of teams
Benefits
- Significantly shorter response times
- Ensures attention for critical alerts and minimizes false alerts
- Clear responsibilities and transparent ownership of incidents
- Collaboration with team members when assistance is needed
Events in Meta API are sent the SIGNL4 via HTTP request
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In the Meta API dashboard you can add your SIGNL4 API.
In the Meta API dashboard you can create a new Spell and add the SIGNL4 API there. You can choose what API functions you would like to use.
In order to use the SIGNL4 REST API you need the API Key. You can create this one in your SIGNL4 web portal under Teams -> Developer -> API Keys.
That’s it. Now you can test, use and integrate the SIGNL4 REST API easily.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.