On-call and Ticket Alerting for Kaseya BMS
Ensure SLAs by responding to tickets up to 10x faster
Why SIGNL4
Whether you are an MSP or an IT professional, everything is about speed of response and fulfilling your customers SLAs. The communication of any service ticket, is as important as detecting it. Your technicians or engineers need to immediately know that there is a new issue and they need to be able to action upon it. When serving customers on a 24/7 basis, SIGNL4 gives you peace of mind while not in front of your computer or while on-call after hours. Service tickets make it to the right people in time and accountability and visibility across different teams and stakeholders increases significantly.
How it Works
SIGNL4 pulls detailed ticket information from Kaseya BMS, providing a smooth and seamless integration experience by offering a built-in 2-way connector. Based on the information retrieved, we trigger automated workflows linking such information to the responsible engineers or technicians, enabling them to interact and respond, feeding status updates, assignments and work notes back into Kaseya BMS.
Benefits and Value-Add
- Enables an instant response to critical service tickets anywhere, anytime
- Reliable and persistent alerting via mobile push, text and voice calls
- Targeted mobile notifications with response tracking and automated escalations
- On-call scheduling and on-call management
- Automates communication workflows linking tickets to responsible people
- Real-time cross-team transparency on ticket status and ownership on mobile devices
- Mobile app for Android and iPhone to conveniently manage tickets from anywhere
Use Cases
- Mobile Ticket Management
- 24/7 IT Incident Management
- On-Call Alerting and Operations
- Fields Services
- Work order dispatching
Integration Type
- Full built-in 2-way connector for Kaseya BMS
- Agentless, no-code integration
Tickets and Incidents are pulled from Kaseya BMS and updated with delivery results
Event categorization, routing and automated delivery based on integrated duty schedules, skills, responsibilities
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
Integration with Kaseya BMS
Tips & Tricks
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.