Mobile alerting with tracking & escalation for Kaseya
Kaseya provides an integrated suite of IT service-ready solutions to meet MSP or IT related needs. Solutions address monitoring, management, security, cloud, continuity and more. SIGNL4 is a great compliment to the monitors Kaseya provides. SIGNL4 ensures that the right people receive the critical alerts generated from Kaseya Agents.
How it Works
SIGNL4 retrieves detailed monitored information sent from Kaseya to SIGNL4 via email forwarding. On-call users responsible for such tickets will receive mobile alerts, take ownership, and even collaborate with peers if needed.
Forwards ticketing information to SIGNL4 for mobile alerting
Uses Email configuration to connect to your SIGNL4 team
Staff can acknowledge tickets and take ownership
Alerts are escalated in case of no response
Two-way integration to interact or set the device state
On-call scheduling to alert the right people at the right time
Alarms Triggered via Machine Agents
How To Integrate
Integrating SIGNL4 with Kaseya
Kaseya agents installed on remote machines provide data via their web portal. Events that are generated can have rules that forward that information to the SIGNL4 email address. Simply add the team email address in the Alerts section under Agent Monitoring. The next time the rule is triggered, on-call SIGNL4 team members will be alerted in real time.
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change Alert Color and Override Title + Text
Override text, colors and titles are triggered by keywords set within the mobile app.