On-call and Ticket Alerting for Kaseya BMS

Ensure SLAs by responding to tickets up to 10x faster

5stars

Mobile Alerts

Adds real-time service ticket notifications by push, text and voice calls incl. escalations and status updates

Scheduling

Adds on-call and shift scheduling for automating routing of ticket notifications to the right people at the right time

Mobile App

Offers user-friendly mobile app for Android and iPhone enhancing your Service Ticket Delivery

2-way Integration

Adds full 2-way integration without any code in no time

kaseya
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On-Call Scheduling in SIGNL4

 Why SIGNL4

Whether you are an MSP or an IT professional, everything is about speed of response and fulfilling your customers SLAs. The communication of any service ticket, is as important as detecting it. Your technicians or engineers need to immediately know that there is a new issue and they need to be able to action upon it. When serving customers on a 24/7 basis, SIGNL4 gives you peace of mind while not in front of your computer or while on-call after hours. Service tickets make it to the right people in time and accountability and visibility across different teams and stakeholders increases significantly.

 

 How it Works

SIGNL4 pulls detailed ticket information from Kaseya BMS, providing a smooth and seamless integration experience by offering a built-in 2-way connector. Based on the information retrieved, we trigger automated workflows linking such information to the responsible engineers or technicians, enabling them to interact and respond, feeding status updates, assignments and work notes back into Kaseya BMS.

 

Benefits and Value-Add

  • Enables an instant response to critical service tickets anywhere, anytime
  • Reliable and persistent alerting via mobile push, text and voice calls
  • Targeted mobile notifications with response tracking and automated escalations
  • On-call scheduling and on-call management
  • Automates communication workflows linking tickets to responsible people
  • Real-time cross-team transparency on ticket status and ownership on mobile devices
  • Mobile app for Android and iPhone to conveniently manage tickets from anywhere

 

Use Cases

  • Mobile Ticket Management
  • 24/7 IT Incident Management
  • On-Call Alerting and Operations
  • Fields Services
  • Work order dispatching

 

Integration Type

  • Full built-in 2-way connector for Kaseya BMS
  • Agentless, no-code integration
SIGNL4_Functional

Tickets and Incidents are pulled from Kaseya BMS and updated with delivery results

Event categorization, routing and automated delivery based on integrated duty schedules, skills, responsibilities

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

Integration with Kaseya BMS

Tips & Tricks

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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