Mobile alerting with tracking & escalation for Kaa IoT
Why SIGNL4
When critical systems fail, SIGNL4 is the fastest way to alert your staff, engineers, IT admins on call and “in the field”. SIGNL4 provides reliable notifications via mobile app push, text and voice calls with tracking, escalations and duty scheduling.
Kaa is an enterprise IoT platform for device management, data collection, analytics and visualization, remote control, software updates and more.
Pairing Kaa IoT with SIGNL4 can enhance your daily operations with an extension to your team wherever it is. The integration does not only allow you to know when a critical issue has occurred but also when it was resolved no matter where you are.
How it Works
Kaa IoT compatibility allows you to distribute operational alerts to a mobile SIGNL4 team by using a simple webhook. Persistent notifications and acknowledgement requirements ensure that issues will be handled before it is too late.
Integration Capabilities
- Staff is alerted via mobile push, SMS text and voice call
- Staff can acknowledge and take ownership for critical events that occur
- Alerts are escalated in case of no response
- Communicate within an alert to address a particular problem
- Inbound webhook (HTTP) connection from Kaa IoT to SIGNL4
- On-call scheduling to alert the right people at the right time
Scenarios
- Industrial IoT
- Industry 4.0
- IoT Service Alerting
- IoT Device Management
- IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
The integration of Kaa IoT and SIGNL4 is done using a webhook. In our example we monitor a temperature. If the temperature is too high we generate an alert and send it to our SIGNL4-Team.
Prerequisites
A SIGNL4 account (https://www.signl4.com)
Kaa IoT (https://www.kaaproject.org) in the cloud or on premise
In our example we use a device connected to the IoT platform Kaa IoT to get temperature data. You can find more information at https://www.kaaproject.org.
Kaa IoT uses the Kibana dashboard for visualization and alerting. On our Kibana integration page you can find more information on how to integrate SIGNL4. In the following you can find a brief summary about the integration.
In the Kaa IoT portal go to Alerts -> Alerting and create a new Destination of the type Custom Webhook. The Webhook URL is your SIGNL4 webhook URL including your SIGNL4 team secret.
You can then configure a Device Monitor and a Trigger and specify your thresholds and conditions. In the Trigger you select your SIGNL4 alert action as created above. As body you can specify the alert data. The following is an example.
{
"Title": "Kaa IoT Alert",
"Message": "Monitor {{ctx.monitor.name}} just entered alert status. Please investigate the issue.",
"Trigger": "{{ctx.trigger.name}}",
"Severity": "{{ctx.trigger.severity}}",
"PeriodStart": "{{ctx.periodStart}}",
"PeriodEnd": "{{ctx.periodEnd}}"
}
That is it and now you can test the alert. You can for example simulate higher temperature and you should then receive an alert in your SIGNL4 app.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.