Adds real-time alert notifications by push, text and voice calls incl. escalations and status updates
Integrated on-call duty and shift scheduling allows for automated routing of ticket alerts to the right people at the right time
User-friendly mobile app for Android and iPhone provides incident and ticket management on-the-go
Integrates with a few mouse-clicks into Jira. 2-way integration provides for mobile alert acknowledgement, closure and annotations
Jira Software is an issue tracking product developed by Atlassian. SIGNL4 offers a two-way connector app for Jira. When a new ticket is created in Jira, an alert is automatically sent to the corresponding SIGNL4 mobile team. If the alert is acknowledged, annotated or closed in the SIGNL4 app, these changes are also reflected in the Jira ticket. An update of the Jira ticket can also close an alarm in SIGNL4.
How it Works
In the SIGNL4 web portal you can create and configure your Jira Connector App. It then connects to your Jira instance to exchange the relevant information.
Benefits and Value-Add
Tickets and Incidents in Jira are retrieved via the SIGNL4 connector app incl. back channel for updating tickets
Event categorization, routing and automated delivery based on availability, duty schedules, etc.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
The Jira Service Management connector app makes 2-way integration with Jira Service Management a a child’s play and responding to service desk tickets can be done conveniently via the SIGNL4 mobile app.
How does it work?
The connector communicates with the Jira Service Management API to read ticket details or to update them. According permissions must be enabled in the role that gets assigned to the user account that you create for SIGNL4 in Jira.
In SIGNL4 you create a new connector integration “Jira Service Management”. Here you configure the connector and enter your data. You will find a description as a tooltip directly on the configuration page. The following data is particularly important.
Instance URL: The URL of your Jira instance, for example: https://signl4.atlassian.net/
Email address: Your email address for your Jira account.
API token: An API token for the Jira account. More information about this can be found here.
After saving, current (last hour) tickets are retrieved from Jira and an alert is sent to the appropriate SIGNL4 team.
SIGNL4 can further increase the visibility of alerts through its Signals and Services categories. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert. You can also augment ticket alerts with maps or change the subject or message to a more comprehensible content.
Alert categories in SIGNL4 also allow to group ticket alerts and even to route those ticket notifications to your staff based on skills or other criteria. Screenshots show how to override text, colors and titles are triggered by keywords set within the mobile app.