Mobile alerting with tracking & escalation for InTrack
InTrack is a cloud based site monitoring solution that is very lightweight and easy to get started. Performance monitors are easy to configure, and notifications are automatically sent to the email address who signed up for the account. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 establishes a connection with InTrack via email to enable mobile notification and alerting capabilities for operational and network teams.
InTrack emails are sent to SIGNL4 for mobile alerting
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In our example we are using InTrack to monitor the heartbeat of critical servers. We are setting up a site monitor and will send alerts to the SIGNL4 team when the server is unreachable.
SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items. Get the app at https://www.signl4.com
First, let’s add the SIGNL4 team as a user. From the InTrack dashboard click on Go to Settings.
Enter the email address for your SIGNL4 team and send invite. Your team will receive an alert with an activation link. Clicking on this link will allow you to create an account via your smartphone.
Refreshing the User page you can see the account was created.
Second, let’s add a site. Click on the Add New Site button in InTrack.
Enter the URL of the site to be monitored and select the SIGNL4 team to be notified. Click Connect your Site.
The dashboard shows the site connected.
That’s it! The next time the site goes down an email is then sent to the SIGNL4 team. Notifications will go to the on-call duty members via push, sms and voice calls.
The email will look similar to this.
SIGNL4 alerts will look like this.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.