InTrack_Logo

Mobile alerting with tracking & escalation for InTrack

InTrack_S4alert
 Why SIGNL4

InTrack is a cloud based site monitoring solution that is very lightweight and easy to get started.  Performance monitors are easy to configure, and notifications are automatically sent to the email address who signed up for the account.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 establishes a connection with InTrack via email to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • InTrack emails are sent to SIGNL4 for mobile alerting
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application Monitoring
  • Server Monitoring
FS_neu_2

Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using InTrack to monitor the heartbeat of critical servers.  We are setting up a site monitor and will send alerts to the SIGNL4 team when the server is unreachable.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A InTrack (https://www.intrack.app/) account

intrack_settings

First, let’s add the SIGNL4 team as a user. From the InTrack dashboard click on Go to Settings.

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Enter the email address for your SIGNL4 team and send invite. Your team will receive an alert with an activation link.  Clicking on this link will allow you to create an account via your smartphone.

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Refreshing the User page you can see the account was created.

Second, let’s add a site. Click on the Add New Site button in InTrack.

Enter the URL of the site to be monitored and select the SIGNL4 team to be notified. Click Connect your Site.

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The dashboard shows the site connected.

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That’s it! The next time the site goes down an email is then sent to the SIGNL4 team. Notifications will go to the on-call duty members via push, sms and voice calls.

The email will look similar to this.

InTrack_S4alert

SIGNL4 alerts will look like this.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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